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Allow access or block apps and digital media downloads on My Sprint

Last Updated: Nov 16, 2013

You can block certain phones on your account from downloading ringers, applications, screensavers and more online via My Sprint. These changes will take effect within 15 minutes, however, subscriptions with monthly charges - like TV channels - will take up to 2 billing cycles to be removed and reflected on the bill.

To block apps and digital media downloads, you must have a valid My Sprint account and be set up as an account owner. If you are not an account owner and do not have permission to change settings on your account, you will see a message showing your current settings. Read more about the different levels of profile access on sprint.com.

Note: You cannot block or restrict text messaging services for Nextel phones online.

To block digital media downloads via My Sprint:

  1. Sign in to My Sprint with valid username and password at www.sprint.com
  2. Click the My preferences tab
  3. Under the Limits and Permissions header, click Block apps & digital media downloads
  4. Click on the phone or device to block access
    • A green checkmark will appear indicating that device is selected. Click the device again to remove selection.
  5. Click Save
  6. If changes were successfully made, you will see the confirmation message: Thank you! We've saved your changes.

To unblock digital media downloads:

  1. Sign in to My Sprint with valid username and password at www.sprint.com
  2. Click the My preferences tab
  3. Under the Limits and Permissions header, click Block apps & digital media downloads.
  4. Select the phone or device that currently is blocked
    • A red icon that says Blocked will appear to indicate the device is currently blocked from downloading media. When selected, the icon will disappear indicating the device is unblocked.
  5. Click Save
  6. If changes were successfully made, you will see the confirmation message: Thank you! We've saved your changes.

Note: If you have more than 100 devices on your account, only the first 100 show in My Sprint. To change the rest, contact us by dialing *2 on your Sprint phone.

 

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