Cancel your automatic payment

Last Updated: Nov 18, 2013

You can make cancel your automatic payment online anytime via My Sprint.

Note: You must have an account owner profile to make changes to billing or payment information. Read more about the different levels of profile access on

To cancel your automatic payment:

  1. Sign in to My Sprint, click the My preferences tab
  2. Scroll down to the All about my account section and click on AutoPay
  3. Click Change my AutoPay info
  4. Click Cancel automatic bill pay
  5. To cancel, click OK.

This cancels your automatic payment enrollment, but you can sign up again at any time. Your cancellation requires all future invoice payments to be made online at, by mail, or by pressing *3 from your Sprint phone to use our voice automated payment system.

Average User Rating
(51 ratings)

My rating

Contact us

Find a store

Recently Viewed

Recent discussions

cancel auto pay does not exist.  bold face lie.  copy of instructions from online will be sent to sprint presi
Author: 9498134334 Date: 2010-07-08
This does not work!  This is the most unfriendly site I have ever encountered.  From My bill cialog box, choos
Author: 9498134334 Date: 2010-07-08
SASSYC27, you can cancel the automatic payments by logging into your account at  Click on th
Author: SprintCares Date: 2011-03-23
There is no way to update credit card info on the Sprint website for automatic payments. The only option available is a
Author: OBUSTIN30 Date: 2011-04-01
You don't need to call in if you're canceling autopay. On the website you want to click My Sprint then on the next page
Author: jwalk195 Date: 2012-11-16