Tips

Change the service address and area code for a phone on sprint.com

Last Updated: Nov 16, 2013

There may be occasions where you need to change your phone number. You can change your phone number to a different number anywhere Sprint provides service. There is no fee for changing your number when using My Sprint.

Restrictions:

  1. You cannot choose a specific number. A new number will be randomly assigned.
  2. You cannot change your phone number more than 3 times in 30 days.
  3. Once your phone number is changed, you cannot switch back to your current number.
  4. You will need to set up a new voicemail account and all your saved voicemail messages will be lost.
  5. Changing your phone number will remove block or allow lists associated with that number. You will need to manually set up these lists for your new number.
  6. You cannot port over a number from another carrier through this self-service process.

You might need to change your phone number if:

If you would like to update your service address and area code:

  1. Sign in to sprint.com with your username and password
  2. Click the My Preferences tab
  3. Under Things I can manage online - account, click Change Phone Number.


     
  4. Select the phone number you wish to change.
  5. Select Next.
  6. Select I need a different area code for this phone.
  7. Select I'd like to update the service address as well as the area code for this phone. The service address is used to determine taxes and should be a location where you use your phone the most.
  8. Select Next.



     
  9. Enter new service address and click Save & continue


     
  10. Based on the billing address entered, new area codes may be available. Select your area code and click Next.


     
  11. Agree to the Terms on the following page and click Continue to get your new phone number and area code.


     
  12. Your new phone number and area code will display.



     

IMPORTANT:
Your phone will need to be programmed with your new phone number. Many of our phones program automatically over the air on our network.

  1. Turn on your phone.
  2. Wait a minute and then try to make a phone call. If you succeed, you are done.

If you cannot make a phone call, you will need to manually enter the information below to complete programming:

  1. Master lock code
  2. New phone number
  3. MSID(IMSI)

It may take up to 72 hours for the new phone number to display for Caller ID. Please wait 15 minutes for your new number to appear on sprint.com.


If you still cannot make calls after manual programming your phone, please chat with an agent at www.sprint.com/chat or call us at 888-211-4727 for programming assistance.


 

 

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lindseyeliz0516,   Restrictions: You cannot choose a specific number. A new number will be randomly assigned. 
Author: GeorgeELMSNY Date: 2013-04-12
Thanks you for taking the time to contact us. You can change your phone number online at http://support.sprint.com/suppo
Author: SprintCare Date: 2014-04-09
Did you know that many of your self-service needs can be accomplished online? Skip the phone lines and visit sprint.com
Author: SarahKS Date: 2013-03-27
Unlocking Sprint devices is against our policy.  Please see the below paragraph at https://manage.sprintpcs.com/out
Author: ClaudiPo Date: 2011-01-12
All Sprint Devices are locked. If  you're planning to travel overseas you may want to contact our Sprint WorldWide
Author: abe2020 Date: 2012-01-27