These steps assume that you are the account holder on this account and are signed in to My Sprint.

You'll need your PIN - or the answer to your security question - to access account information when you call us or visit a Sprint store. Your PIN helps ensure no one can access your account without your authorization.

You can view and change your PIN online any time by going to the Preferences section of My Sprint. To change your account PIN:

1. From My Sprint, click the My Preferences tab

2. From My Preferences, under All about my account, click My Account PIN

3. The Your Account PIN window will open. In the PIN field, click Show Me to reveal your current PIN.
4. To change your PIN, enter your new PIN number. Your PIN will be hidden as you type - click Show Me to view the PIN.

Note: Your PIN must be a 6-10 digit number and cannot be any substantial part of your phone, account or Social Security numbers.

4. Click Submit. If your PIN was saved successfully, you will see the following message: Thank you! We've saved your changes.