If you have been contacted by a collection agency regarding an outstanding debt with Sprint, and you have never had Sprint service, Sprint requires you to complete an ID theft packet and send it to our office so that we can properly investigate your case. At the bottom of this page is a Web link to the Federal Trade Commission's (FTC) identity theft website. This website contains information on how identity theft occurs and what you can do in the future to avoid being a victim. Also included in this site is an ID Theft Affidavit. This form must be completed and sent to us, in order to properly handle your case. When completing the packet, all the following requested information must be provided, in full, in order for the dispute to be processed:

• Copy of state-issued driver's license or state-issued identification card
• Copy or actual proof of residence for the past 3 years. (Example: rental/lease agreement in your name, utility bills, copy of insurance bill or tax documentation)
• Copy of Police report (if applicable)
• Notarized affidavit

However, if you are just looking to dispute the balance of a debt owed to an account you activated, please contact the outside collection agency directly. Sprint Fraud Management does not process these types of disputes.

Related web links:

FTC Identity Theft Website

ID Theft Affidavit (PDF)

Recover from Identity Theft

Related links:

Understanding Identity Theft

Where to mail the fraud packet

Timeline for Claim Resolution