Customer Instructions for Change of Ownership

Last Updated: Feb 17, 2015

These instructions are for personal accounts paid by individuals. For transfers involving a business account, please visit

Follow the steps below to transfer an active line of service to a new or different account:

1. Click the link below to begin your change of ownership.

2. Complete the online form.

  • Both the releasing account holder and accepting account holder (or authorized point of contact) must complete the online change of ownership request together.
  • Personal identification must be submitted during the online change of ownership request. Acceptable forms of identification include a driver's license, passport or state-authorized ID.
  • If the online form or your personal identification is expired, illegible or incomplete, we will not be able to complete your change of ownership request.

3. Wait 24 hours to allow your information to be processed.

4. After waiting 24 hours, call 855-808-4185. Both parties must be on the line together to complete the change of ownership.

  • Hours of operation: Monday through Saturday, 8 a.m. to 9 p.m., Central Time.
Click here to start the online change of ownership request

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Author: Levi4u Date: 2013-02-26
Everyone keeps asking about existing customers joining together to have a Framily account.  All that is mentioned o
Author: jburg23 Date: 2014-03-20
do a search for change of ownership in the search bar... it should be this link
Author: WAWeaver Date: 2013-05-04
RyanOsborne75,   Thank you for reaching out to us. I understand that there are extenuating circumstances that ma
Author: Topsy_crets Date: 2013-06-03
This should be simple and not rocket science.   If owner in current good standing, sold\gifted the phone, they
Author: firewire888 Date: 2015-03-03