Solve device problems
Last Updated: Oct 19, 2011
If you need routine phone maintenance or need to repair mechanical or electrical problems or failure from normal wear and tear, go to a Sprint Phone Repair Center to have your device repaired or replaced.
- You won't be charged for repairs if you have Total Equipment Protection (TEP).
- You'll get an estimate for charges if you don't have TEP.
- Find a repair center near you.
If you have TEP and your device is lost, stolen or damaged, call Asurion at (800) 584-3666 to have your device replaced. There is a $50 or $100 non-refundable deductible.
- You'll need to purchase another device at full cost if you don't have TEP.
Related Topics
- Activate your replacement phone
- Add the Equipment Replacement Program (ERP) or Equipment Service & Repair Program (ESRP) to your device separately
- Check to see if you have Total Equipment Protection, Equipment Service & Repair Program or Equipment Replacement Program
- Find out the cost of repair or replacement for your device
- Find out the deductible for Total Equipment Protection
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