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FAQs about GPS and Wi-Fi Calling on your HTC One max

Last Updated: Jun 21, 2014

FAQs about GPS and Wi-Fi Calling on your HTC One max

Answers to some of your questions about GPS and Wi-Fi Calling

  • Does GPS need to be turned on to use Wi-Fi calling?

    Wi-Fi calling requires GPS to be turned on on your HTC One max. The Wi-Fi calling Locate Me option uses GPS and Google Mapping to determine your location if a 911 call is made over Wi-Fi.

    Follow these steps to Enable GPS. When enabling GPS, make sure High Accuracy is checked.

  • Do I need to enter the location information each time I connect to a Wi-Fi network?

    Wi-Fi calling must be enabled for each new Wi-Fi network.

  • Once Wi-Fi calling is enabled for the network, the registered location information is stored on your HTC One max along with the network name. The phone will automatically switch to Wi-Fi Calling mode when returning to the saved network if Wi-Fi Calling mode is enabled.

    Follow these steps to Add or Remove a Network for Wi-Fi Calling.

  • When do I need to update my location information?

    Location information is stored on your HTC One max along with the network name. If you connect to a new network with the same name (for example, a chain restaurant or coffee shop), the address information must be updated manually.

    Update the location information.

  • Why is my address not accepted?
  • If your address is not accepted, verify it is a valid street address and that it is entered correctly. Addresses that include a business name or more generic address such as "Springwood Mall" are not supported. If the address is still invalid, the Wi-Fi Calling service may not be available at that location.

  • Can Wi-Fi Calling be used while in Airplane mode?
  • No, the Wi-Fi Calling service disabled while the device is in Airplane mode.

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