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FAQs about Sprint Family Share Pack

Last Updated: Oct 16, 2014

What is the Sprint Family Share Pack plan and how much does it cost?
Who is eligible for the Sprint Family Share Pack?
What does this new plan mean for me as an existing customer?
Do I have to make a plan change?
When I upgrade to a new phone, can I keep my current plan?
Why should I want to change to this plan?
Can you explain why there are different monthly access charges?
Can I switch my account from the Framily plan to Sprint Family Share Pack?
Can tablets or mobile broadband devices be added to the share plan without a phone?
I'm a current Sprint customer. Can I get 20GB of high-speed data on 4 lines for $100/mo?
I'm a current Sprint customer. Can I get the 2GB per line bonus data being offered?
What is Easy Pay and what are the benefits?
Do I have to buy my device on Easy Pay?
Can I still get an early upgrade?
Are Easy Pay monthly installments included in this pricing?
What is the $5-per-month early-upgrade option and how does it work?
Can I cancel my $5-per-month early-upgrade option?
I have a phone on Sprint Easy Pay and I am interested in moving to the Sprint Family Share Pack or the Sprint $60 Unlimited plan, but I want to keep the early-upgrade option I’ve been paying for on my current plan. What can I do?
Is the $5-per-month early upgrade option available on phones purchased with a 2 year service agreement?
When can I enroll in the $5-per-month early-upgrade option?
I'm a current Sprint customer. How do I switch to the Sprint Family Share Pack?
Can current Sprint customers not on a Family Share Pack plan get the 'Double the Data' offer?

Additional resources
FAQs about the iPhone for Life Plan
Learn more about Sprint Easy Pay
FAQs about the Sprint $60 Unlimited Plan

FAQs about Sprint Family Share Pack

What is the Sprint Family Share Pack plan and how much does it cost?

Check out sprint.com/landings/datashare/index_c.html#sec_1 for more information and pricing.


Who is eligible for the Sprint Family Share Pack?

New accounts and most of our current customers are eligible for the Sprint Family Share Pack.

All lines on an existing customer's account can switch to these plans by meeting one of these conditions:

  • One phone on your account was purchased on Sprint Easy Pay
  • One line is no longer under a one- or two-year term agreement
  • One line is upgrade-eligible on your account and upgrading to a new device on your account
  • By adding a new line of service to these plans on your account
  • Note: The line meeting one of the above conditions must switch to Family Share Pack or $60 Unlimited plan for other lines on the account to be eligible to switch.

What does this new plan mean for me as an existing customer?

Sprint Family Share Pack delivers ultimate choice, flexibility and savings on your terms. We are committed to ensuring that Sprint is the best value for your wireless needs. Please visit a Sprint store, or dial *2 for more information.

Do I have to make a plan change?

If you are happy with your current plan, you don't need to make a change.

When I upgrade to a new phone, can I keep my current plan?

If you are happy with your current plan, you don't need to make a plan change even when you upgrade to a new phone, as long as your device and plan are compatible.

Why should I want to change to this plan?

Sprint Family Share Pack offers ways to save you money based on your wireless data needs. This plan allows you to share data across multiple users and types of devices within your account.

Can you explain why there are different monthly access charges?

Family Share Pack pricing includes a monthly data allowance charge that varies based upon the amount of data you select to meet your needs. The plan also includes a monthly access charge for each line on the plan (up to 10) to share the monthly data allowance. Sprint's lowest Family Share Pack pricing is available with an option for no service contract (Sprint Easy PaySM, bring your own device or pay full price). Access charges vary based upon device type and whether you choose to purchase your phone with a term agreement option.

Can I switch my account from the Framily plan to Sprint Family Share Pack?

 

All lines on an existing customer's account can switch to these plans by meeting one of the following conditions:

  • One phone on your account was purchased on Sprint Easy Pay
  • One line is no longer under a one- or two-year term agreement
  • One line is upgrade eligible on your account and upgrading to a new device on your account
  • By adding a new line of service to these plans on your account
  • Note: The line meeting one of the above conditions must switch to the Family Share Pack or $60 Unlimited plan for other lines on the account to be eligible to switch.

Can tablets or mobile broadband devices be added to the share plan without a phone?

The Sprint Family Share Pack requires at least one phone on the plan.

I'm a current Sprint customer. Can I get 20GB of high-speed data on 4 lines for $100/mo?

Current customers can get 20GB of high-speed data for four lines for $160/mo. The current promotion for new customers is only for a limited time.

I'm a current Sprint customer. Can I get the 2GB per line bonus data being offered?

Yes. When selecting the 20GB data allowance during the promotional period, receive an additional 2GB of on-network data per line, per month, to be shared across devices on your account through 12/31/2015. New and existing customers are eligible. This is available for all handsets, tablets and mobile broadband devices with the 20GB data allowance. Note: Promotional offer expired on 10/16/2014. 

What is Easy Pay and what are the benefits?

Sprint Easy Pay gives eligible customers an affordable option to pay for their phone, tablet or mobile broadband device over time. Customers purchase an eligible device with a variable down payment, depending on device, and agree to 24 monthly installment payments for the device. Learn more.

Do I have to buy my device on Easy Pay?

No, but it is important to understand your options before you make a device purchase. You have choices and may find that buying on Easy Pay will give you better value. Purchasing a device on Easy Pay qualifies you for a $25 or $15 access charge per month per line based on your data share allowance. If you choose to buy a discounted phone, your per line access charge will be $40.

Can I still get an early upgrade?

Yes, if you are an Easy Pay subscriber. For an additional $5/mo, per phone line, you have the option to upgrade to a new phone every 12 months.

Are Easy Pay monthly installments included in this pricing?

No, the device payments are a separate transaction that is charged monthly depending on the device you purchase. With an Easy Pay transaction, you can save money on your access/plan charge.

What is the $5-per-month early-upgrade option and how does it work?

This option is available to customers who are purchasing or upgrading a phone through Sprint Easy Pay with a qualifying plan. Simply choose to add the $5-per-month early-upgrade option onto the Sprint Family Share Pack or the Sprint $60 Unlimited plans within 30 days of the new activation or purchase of a new phone through Sprint Easy Pay. After you’ve paid the $5 monthly charge for12 consecutive months, you can upgrade to a new phone on Sprint Easy Pay. Giveback of your current phone will be required; click here for details. The charge will discontinue when you choose to upgrade the phone or pay off all your installment payments.

Can I cancel my $5-per-month early-upgrade option?

Yes, you can cancel the $5 monthly charge any time. If you cancel, you will not be permitted to add the option back on until your next phone purchase and you will lose the option to upgrade early if you have not completed any early upgrades that you are eligible to receive.

I have a phone on Sprint Easy Pay and I am interested in moving to the Sprint Family Share Pack or Sprint $60 Unlimited plans, but I want to keep the early-upgrade option I've been paying for on my current plan. What can I do?

If you are currently paying for a phone through Sprint Easy Pay and your plan includes an early-upgrade option (for instance, the $20 unlimited data and early-upgrade option with your Framily Plan), simply add on the $5-per-month early-upgrade option when you switch to the Sprint Family Share Pack or Sprint $60 Unlimited plans. We'll apply the number of consecutive months you paid for to this early-upgrade option. Once you've made 12 total consecutive payments for the early-upgrade option on a qualifying plan and installment agreement, you're eligible to upgrade to a new phone on Sprint Easy Pay. Giveback of your current phone will be required; click here for details.

Is the $5-per-month early-upgrade option available on phones purchased with a 2-year service agreement?

No. The option is available only on phones purchased through Sprint Easy Pay, and payments for the option under your current plan would not transfer to this plan.

When can I enroll in the $5-per-month early-upgrade option?

Simply ask your sales representative or enroll within 30 days of a new activation or phone purchase through Sprint Easy Pay. Customers on an existing early-upgrade offer can switch to this offer any time even if more than 30 days have passed since the last phone purchase on Sprint Easy Pay, and we will apply consecutive payments paid to this early-upgrade offer. The charge will discontinue when you choose to upgrade the phone or pay off all your installment payments.

I'm a current Sprint customer. How do I switch to the Sprint Family Share Pack?

We're updating our website to offer this plan swap. In the meantime, please chat with us to change to this plan.

Can current Sprint customers not on a Family Share Pack plan get the 'Double the Data' offer?

Yes, if you meet the eligibility requirements to migrate to the Family Share Pack plan, you can get the 'Double the Data' promotion.

Current customer eligibility requirements: All lines on an existing customer's account can switch to these plans by meeting one of the following conditions.

  • One phone on your account was purchased on Sprint Easy Pay
  • One line is no longer under a one- or two-year term agreement
  • One line is upgrade eligible on your account and you are upgrading to a new device
  • By adding a new line of service to these plans on your account

Note: The line meeting one of the above conditions must switch to the Family Share Pack for other lines on the account to be eligible to switch.

 

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bj74 The link was to provide you with more information about the plan. Here is another link: http://support.sprint.com
Author: SprintCare Date: 2014-08-20
FrustratedinEdwardsville
Author: SprintCare Date: 2014-08-23
I saw Sprint has launched new Family plans available starting next week with the stupid Framily being junked.... 
Author: DOUG_H Date: 2014-08-19
I was doing more research on it,  and Sprint says you don't have to change your plan so long as your phone and plan
Author: BlueFireDragon76 Date: 2014-09-27
Sprint has truly screwed up now with this plan! I've been with you guys for over 2 years now and i changed my plan from
Author: aciprian360 Date: 2014-10-29