Last Updated: Oct 21, 2015
What is Wi-Fi Calling?
Wi-Fi Calling is a service for Android and iOS smartphones that gives you the ability to make and receive phone calls over a Wi-Fi connection. Wi-Fi calling is a free service when calling to a US, US Virgin Islands or Puerto Rico number. International rates still apply for international numbers. It's easy to use, and all of your domestic calling are at no extra charge.
What phones support Wi-Fi Calling?
Android Devices: To check if your device supports Wi-Fi Calling, go to Settings to look for the Wi-Fi Calling option. Wi-Fi Calling is also listed on the Key Features tab of the phone details page.
iOS Devices: Wi-Fi Calling is only available on iPhone 5c, 5s, 6, 6 Plus, 6s and 6s Plus models. It requires iOS version 8.3 and the Carrier Version 19.1 or higher. To update to iOS 8.3, go to Settings > General > Software Update. To update the Carrier Version go to Settings > General > About which will trigger the update. Complete this step after the 8.3 Upgrade.
iOS Devices also support the ability to do Wi-Fi Calling on select devices that support iCloud accounts. For more information see FAQs about Wi-Fi Calling on iCloud Devices.
How do I activate/setup Wi-Fi Calling?
To activate Wi-Fi Calling, click here, then find your device. View the Wi-Fi Calling tutorial under the Calls dropdown.
How can I tell if a call is utilizing Wi-Fi Calling?
Android: Wi-Fi Calling provides different indicators to show that it is operational. The phone's notification bar will show the Wi-Fi Calling icon when connected and the service is ready to use.
For devices updated with new software in 2015 and devices launching in 2015, a new persistent icon was added to provide a quick check of the Wi-Fi Calling status. The icon has the slash through it when the service is not ready. This could be the result of several different reasons such as enabling the Wi-Fi Calling service, not connected to Wi-Fi, or connected Wi-Fi network is not enabled in the Wi-Fi Calling Settings. The slash is removed when the service is ready to use.
iOS: The Notification Bar will display "Sprint Wi-Fi" when Wi-Fi Calling is ready to be used.
Does Wi-Fi Calling Support Messaging (SMS & MMS)?
For Android devices, messaging is supported in Wi-Fi Calling mode even if there is not any coverage from the Nationwide Sprint Network.
For iOS devices, messaging is still handled by the Nationwide Sprint Network. If you do not have coverage then messaging services are not supported. This functionality is expected to be supported over Wi-Fi in the future. iMessage on iOS is supported over Wi-Fi.
What is the advantage of Wi-Fi Calling?
Wi-Fi Calling enhances coverage in buildings and other locations. You can call or message from anywhere you have a Wi-Fi connection at no extra charge. Because you're calling and texting* over a Wi-Fi network, your activity won't count against any minute, text*, or data limits on your Sprint plan.
*Android Devices Only; iOS Devices currently use the Nationwide Sprint Network or US Roaming Partners for texting services (SMS/MMS) iMessage on iOS is supported over Wi-Fi.
Does Wi-Fi Calling go against a customer's minutes if they don't have an unlimited calling plan?
Because you're communicating over a Wi-Fi network, your activity won't count against any minute, text or data limits on your plan. It's easy to use, and all of your domestic calling and messaging are at no extra charge.
Are all features and options available with Wi-Fi Calling like I have on Sprint's cellular service?
Please see below for which services and features are not supported with Wi-Fi Calling.
Wi-Fi Calling on iOS has several incompatible features. When opting-in for the service, the device will no longer be able to utilize these features.
Only the following Abbreviated Dialing Codes (ADCs) are supported over a Wi-Fi Call for iOS. Dialing another ADC (*55 for example) will result in a message stating the call cannot be completed over Wi-Fi. This call will need to be placed after the Wi-Fi Calling feature is turned Off.
Network Services Not Supported:
Account Controls from sprint.com
All voice account controls will not be functional when using this service including the following:
Incompatible Services that will be de-provisioned when signing-up for Wi-Fi Calling on iOS:
Am I able to make calls from international locations with Wi-Fi Calling?
Wi-Fi Calling supports calling from 200+ countries / territories. Wi-Fi Calling is not supported in select countries including: Australia, China, Cuba, North Korea, India, Iran, Singapore, Sudan and Syria. Sprint Subscribers are not authorized to use the service in countries where Wi-Fi Calling is prohibited by law. Use of VPNs to avoid international calling restrictions is a breach of terms and conditions and is not supported.
Please ensure the latest software is installed on the device to support using Wi-Fi Calling from an international location. The following Android devices do not support the ability to use the service from an international location: HTC One Max, Sharp Aquos, HTC Desire 510 and Kyocera Hydro Vibe.
Does Wi-Fi Calling work while the device is in Airplane Mode?
Android Devices: Wi-Fi Calling is not currently available in Airplane Mode.
iOS Devices: Wi-Fi Calling is available in Airplane Mode.
What does Wi-Fi Calling cost?
Wi-Fi Calling is a free service when calling or messaging to a US, US Virgin Islands or Puerto Rico number. See the following table for a summary of call types:
|Call / Messaging Type||Charges||Utilize monthly plan minutes|
|Calls from, to and between US, US Virgin Islands, and Puerto Rico numbers.||$0||None|
|Calls made from the US, US Virgin Islands and Puerto Rico to international numbers.||Subject to CDMA international calling plan rates.||Varies by CDMA international calling plan.|
|Calls from international locations to the US, US Virgin Island and Puerto Rico numbers.||$0||None|
|Calls from international locations to international numbers.||
Subject to CDMA international calling plan rates.
(No roaming charges)
|Varies by CDMA international calling plan.|
Do emergency services work with Wi-Fi Calling?US / Puerto Rico / US Virgin Islands: 9-1-1 service through Wi-Fi Calling may not be available or may be limited compared to traditional 9-1-1 service due to circumstances including, but not limited to, relocation of equipment, internet congestion or connection failure, loss of electrical power, delays in availability of registered location information and/or other technical problems. A 9-1-1 call may first attempt to route over a wireless carrier network. If a 9-1-1 call doesn't route over a wireless carrier network within approximately 20 seconds, a 9-1-1 call may then attempt to route over Wi-Fi Calling. Always be prepared to provide your precise location information to emergency service personnel and to contact emergency services by alternate means.
Will Wi-Fi Calling support in-call handover between Wi-Fi and wireless networks?
Active calls do not switch from Wi-Fi to cellular. If you go outside of your Wi-Fi coverage area, the call will end. Active calls also do not switch from cellular to Wi-Fi.
Are there any minimum requirements for my network to support Wi-Fi Calling?
You must provide your own Wi-Fi connection. It may be private or public. It is recommended to use a Wi-Fi Router that supports the 802.11n standard. These routers typically provide better data throughput than older 802.11 b or g routers. These routers also feature the ability to automatically select the Wi-Fi channel to avoid interference with other neighboring Wi-Fi signals. Minimum throughput for a quality signal is 1Mbps.
Why is my call quality poor or inconsistent?
Wi-Fi calling requires a strong Wi-Fi connection for the best possible call quality. If you are experiencing poor or inconsistent call quality, ensure you have a strong Wi-Fi signal. If necessary, move to a location closer to the router with better signal.
The number of users on a network can affect call quality. A network with many users, such as a public Wi-Fi hotspot, may cause call quality issues even if the network signal is strong.
When I place a call on my iPhone why does the “Sprint Wi-Fi” indicator disappear?
When in Wi-Fi Calling mode and the “Sprint Wi-Fi” appears, the call will first be attempted over Wi-Fi. If the device determines the current conditions of the Wi-Fi network will not adequately support the call then it will be placed over the cellular network.
Why is my Registered Location information or address entry not accepted?
Wi-Fi Calling requires a valid registered location to be entered prior to the service being used. Please see the section below that applies to your device.
Android Device with software from 2014:
Registered location information must be provided when enabling a Wi-Fi network. The registered location information can be populated either by activating the Locate Me option or manually providing the address. Upon entering or updating the registered location information, it will be verified against an address verification database. In some instances you may receive an Invalid Location error message.
Android Device with software from 2015:
The software updates in 2015 changed the interface to not require the user to manually enter registered location information for each Wi-Fi network. The registered location information is determined automatically with Google's Location Services. If the current location cannot be determined then the default registered location information will be used. The default location is the original location established on the device.
The registered location information can always be manually updated in the Wi-Fi Calling Settings. Upon entering or updating the registered location information, it will be verified against an address verification database. In some instances you may receive an Invalid Location error message.
iOS Devices and iCloud Wi-Fi Calling devices:
Wi-Fi Calling on iOS devices requires only a single registered location to be entered. This location information will be used for all Wi-Fi networks that are used for the service. The registered location information can always be manually updated in the Wi-Fi Calling Settings. Upon entering or updating the registered location information, it will be verified against an address verification database. The user will be prompted to correct any errors that do not match with information in the database.
When do I need to update my location information?
You should verify and update the Registered Location information regularly and when accessing a Wi-Fi network with the same name (SSID) that may exist in multiple locations. Registered Location information is not automatically updated for a location with the same network name. For iOS devices, only a single Registered Location is saved and you must manually update as needed. For iCloud Wi-Fi Calling, each device may set a unique address.
Why does my phone not connect to an enabled Wi-Fi network?
A couple of root causes may be:
Why are outbound calls over Wi-Fi Calling not available in some areas?
Generally, most services are available in Nationwide Sprint Network coverage areas.
Outbound calls over Wi-Fi Calling may not be available outside Nationwide Sprint Network coverage areas, but inbound calls and other messaging services may still be available.
I received an SMS message about the Wi-Fi Calling Mapping feature.
Android devices only.
In order to provide the most stable version of the Wi-Fi Calling service, we recommend updating the phone software to the latest version. Select software versions on some devices contain a mapping feature that will be removed after April 23, 2015 if the user doesn't update the software.
To check for new software:
Note: Some devices will receive the latest software which provides a new interface in which the map function is removed completely.
What else do I need to know?
Here are some quick facts to help you out.
Wi-Fi Calling is only available on iPhone 5c, 5s, 6, 6 Plus, 6s and 6s Plus models. It requires iOS version 8.3 and the Carrier Version 19.1. To update to iOS 8.3, go to Settings > General > Software Update. To update the Carrier Version go to Settings > General > About which will trigger the update. Complete this step after the 8.3 Upgrade.
When Wi-Fi Calling is active, all Wi-Fi networks will be used for the service. The device will determine if the Wi-Fi connection is good enough to support voice service. If it is, the device will automatically switch to Wi-Fi Calling mode.
Messaging services are still handled by the Nationwide Sprint Network. If you do not have coverage then messaging services are not supported. This functionality is expected to be supported over Wi-Fi in the future.
Wi-Fi Calling does not support the iOS & OSX feature of Continuity. Wi-Fi Calling will need to be turned off to use this feature.