Last Updated: Aug 01, 2014
Answers to some of your questions about Wi-Fi Calling
What is Wi-Fi Calling?
Wi-Fi Calling is a feature on your Samsung Galaxy S® 4 mini that allows you to make or receive phone calls and text messages over a Wi-Fi network.
What is the benefit of using Wi-Fi Calling?
Anyone with poor cellular coverage can benefit from using Wi-Fi Calling. If you have a weak signal, you can now call and text using your home internet connection.
What is required to use Wi-Fi Calling?
After you add the Wi-Fi Calling feature to your account, all you need is a connection to a Wi-Fi network. Enable Wi-Fi Calling for your Wi-Fi network using the installed Wi-Fi Calling application, then place a call like normal.
Does Wi-Fi calling cost money?
There is no additional charge to your existing plan to use Wi-Fi Calling.
Where can I make Wi-Fi calls?
Wi-Fi Calling is supported in the US, US Virgin Islands, and Puerto Rico. Wi-Fi Calling is not supported in other locations.
Can I send or receive text and picture messages while using Wi-Fi Calling?
Text and pictures messages can be sent or received at no additional cost.
Does Wi-Fi Calling use my minutes?
Calls over Wi-Fi do not use any of your minutes.
What happens to a call when I leave my Wi-Fi coverage area?
Active calls do not switch from cellular to Wi-Fi. If you go outside of your Wi-Fi coverage area, the call will end.
How do I set up Wi-Fi calling?
Why is my call quality poor or inconsistent.
Wi-Fi calling requires a strong Wi-Fi connection for the best possible call quality. If you are experiencing poor or inconsistent call quality, ensure you have a strong Wi-Fi signal. If necessary, move to a location closer to the router with better signal.
The number of users on a network can affect call quality. A network with many users, such as a public Wi-Fi hotspot, may cause call quality issues even if the network signal is strong.
How does 9-1-1 work over Wi-Fi calling?
For questions regarding 9-1-1 calls, please review frequently asked questions about GPS and Wi-Fi Calling.
Can I use the Sprint Direct Connect application while using Wi-Fi Calling?
Because Sprint Direct Connect requires a cellular connection, it will not work while using Wi-Fi Calling.
Can Wi-Fi Calling be used while in Airplane mode?
No, the Wi-Fi Calling service is disabled while the device is in Airplane mode.