FAQs related to media backup and sync with your BlackBerry Q10

Last Updated: Aug 22, 2014

Answers to some of your questions about transferring files between your computer and BlackBerry Q10

  • What is Media Transfer Protocol (MTP)?

    MTP is a feature built into the BlackBerry® Q10. It doesn't require extra software.

    After you plug your BlackBerry Q10 into a computer, it automatically connects using MTP.

    Your BlackBerry Q10 then behaves and installs as a storage device, and you can access the memory card and phone storage.

    Transfer files to and from your BlackBerry Q10 via a USB cable.

  • How does the memory card work?

    The memory card is the main storage for your BlackBerry Q10. Your BlackBerry Q10 also has 16GB internal storage.

    Captured images or video automatically save to the memory card.

    All Internet and application downloads, Bluetooth® file transfers, and most media types automatically save to the memory card as well.

    Your BlackBerry Q10 supports microSD cards up to 32GB.

    Sprint recommends storing data to your memory card so you can easily transfer the card to another device.

    Your data is safer if you need to troubleshoot your BlackBerry Q10.

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