Last Updated: Nov 16, 2013
Simply visit www.AssurantProtection.com 24 hours a day, 7 days a week to file a claim. You may also call 866-367-7807 and a claim representative will work with you to process your claim. You must report your loss within 60 days from the date of the loss. In certain events, additional documentation may be required.
When you contact Assurant, be sure to have your device's mobile number or the MEID number as well as your Sprint account number ready. On most devices, the MEID (DEC) or device serial number can be found on the back of the device and is usually 18 digits long. If you do not have this information, you may obtain it by contacting us.
If your device was stolen, file a police report and give the police report number to the claim representative. Also contact us to suspend your service and protect yourself against unauthorized use.
Once your claim is approved, a non-refundable deductible will apply depending on the type of loss reported. If your device was lost or stolen, a replacement device will be sent to you after your deductible has been paid. If your device was accidentally damaged or has a mechanical or electrical breakdown, a return address label and return instructions will be sent to you so you can return the device to have it repaired.
Note: Assurant Advanced Protection Pack allows a maximum of three (3) approved claims in a 12-month period for loss, theft and accidental damage. There is no limit on the number of mechanical or electrical breakdown claims.