Last Updated: May 10, 2015
Simply visit www.mydeviceprotection.com 24 hours a day, 7 days a week to file a claim. You may also call 844-225-6335 and a customer care representative will work with you to process your claim. You must report your loss within 60 days of an incident unless additional time is required by state law. Proof of loss may be required.
When you contact eSecuritel, be sure to have the wireless number associated with your tablet, your Sprint account PIN or secret answer, your device's electronic serial number or MEID number, device make and model, the incident date as well as the shipping address for your replaced or repaired device. On most devices, the MEID (DEC) or device serial number can be found on the back of the device and is usually 18 digits long. If you do not have this information, you may obtain it by contacting us.
If your device was stolen, file a police report and give the police report number to the customer care representative. Also, contact Sprint to suspend your service and protect yourself against unauthorized use.
Once your claim is approved, a non-refundable deductible will apply on loss, theft, and accidental damage claims. The deductible is based on the non-subsidized retail price of your device at the time of initial purchase, which may be higher than the price you paid. For devices with a retail price of $449.99 or less, the deductible is $100. For devices with a retail price greater than $450.00, the deductible is $200. The deductible can be paid with a credit card or debit card. If the claim involves a damaged or malfunctioning device, you will be provided with detailed instructions on how to return the device.
We will make a reasonable effort to repair your device. If your device cannot be repaired, it will be replaced with a remanufactured device of a comparable model. If a reconditioned device is not available, the replacement will be a new device of a comparable type.
Note: Advanced Protection Pack allows a maximum of three (3) approved claims in a rolling 12-month period for loss, theft, and accidental damage beginning on the date of the first repair or replacement. There is no limit on the number of mechanical or electrical breakdown claims.