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File an Equipment Replacement Program insurance claim

Last Updated: Nov 18, 2013

  • If your device is lost or stolen, contact us immediately at 1-888-211-4727 to suspend your service.
  • Be sure to file your claim within 60 days of the loss.
  • To file your claim or check your claim status online, go to www.phoneclaim.com/sprint.
  • To file your claim or check your claim or shipping status by phone, call Asurion Customer Care at 1-800-584-3666.
  • If your device has been damaged, we will send you shipping materials to return it.
  • You are responsible for the non-refundable deductible for each approved claim. The amount of the deductible is determined by the model of your device.
  • When your claim is approved, you will receive the same device as your original or a comparable device with similar quality and features. Replacement devices may be refurbished, reconditioned or different from your original device.

For complete coverage details and contact information, see the Equipment Replacement Program Coverage Certificate.


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You can file a claim at www.phoneclaim.com/sprint or by calling 1-800-584-3666
Author: halcyoncmdr123 Date: 2011-01-27
If an Admin don't do it first, Please edit your private information out of your post. You will need to take your phone
Author: Levi4u Date: 2010-05-15
I HAVE NOT BEEN ABLE TO USE MY PHONE UNLESS MY BOYFRIEND WHO ALSO HAS A MOMENT CHARGES HIS BATTERY AND SWITCHES MY BATTE
Author: DAMUNKII Date: 2010-07-16
Beginning January 25, 2013, Sprint will offer Total Equipment Protection for the iPhone 4, 4S, and 5. Total Equipment Pr
Author: dshoem01 Date: 2013-01-25
Hi MISTYWJD and PLUMMER_2991 We apologize for any inconvenience you may have experienced as a result of the changes on P
Author: SP_JoseNunez Date: 2011-11-25