Find and update the software version on your BlackBerry Bold 9650 smartphone

Last Updated: Apr 07, 2015

Just like your computer, your phone's software needs to be updated periodically to make sure you have all the latest fixes and enhancements to keep it running at optimal performance. Follow the steps below to check your current version and perform any needed updates.

Important Note: If you have a corporate BlackBerry, please check with your company IT support for the best method to upgrade your software.

Version History

Current Version:


Date released

Description of enhancements/fixes

11/28/2011 This update fixes:
- Device resets while browsing internet as well as other random device reset issues
Bundle: 2647
7/5/2011 This update fixes:
- Reset issue on 6.0 upgrade
- Text message scroll issue
Bundle 1659

** Important Note: You must have version on your phone before you can install this update.**
This update improves call quality and upgrades the phone's operating system (OS) to version 6.0. 12/22/2010 This update improves call quality 10/19/2010 This update fixes:
- Contact ringer set-up
- Issues with *3
- "Contacting Wireless Network" error message after phone activation
- Data services for international roaming
- International text message set-up 5/25/2010 This update fixes:
- Global mode radio turn off issue
- *3 and *7 issues
Bundle: 1055


Initial Release

Check the version on your phone

To find the software version on your BlackBerry® Bold™ 9650 smartphone:

  1. Press the Menu key and select Open Tray to get to the main menu
  2. Scroll to the Options icon and press the trackpad
  3. Click on Device
  4. Click on About Device Versions to see the current software version

Update your software

To update your BlackBerry Bold 9650 over the air:

  1. Press the Menu key and choose Open Tray to get to the main menu
  2. Scroll to the Options icon and press the trackpad
  3. Choose Device
  4. Click on Software Updates
  5. Select Check for Upgrades
  6. Choose the software update package that is available and click Next
  7. Click Start Download
  8. To begin the update, choose Upgrade Now; if you want to schedule a time to install the update, click Schedule Upgrade
  9. Click Upgrade Now again and the update will download and install

Note: You will be unable to use your phone or make emergency calls for up to 2 hours during the installation process.

To update your BlackBerry Bold 9650 through your computer:

  1. Go to our Bold 9650 download site to get the download file
  2. Find the software version you need and click More Details
  3. Scroll to the bottom and select Download
  4. A pop-up box will ask you to either Run or Save the download; choose Save and save to your computer desktop
  5. Once the download is saved, double-click the file that was saved to your desktop and when the dialog box appears, click Run
  6. Select the appropriate language and click OK
  7. Click Next and select the appropriate Country or Region
  8. Click Next and select I accept the terms in the license agreement
  9. Click Next and the installation process will begin
  10. Click Finish
  11. Open the BlackBerry Desktop Manager by going to Start > Programs > BlackBerry > Desktop Manager
  12. Once the Desktop Manager is open, connect your BlackBerry Bold 9650 to your computer using the USB cable and make sure the Desktop Manager shows Connected in the top left
  13. If the Application Updates Available window appears, click Update Now and select the check box for BlackBerry Device Software
  14. Click Next
  15. On the Device Backup screen, choose whether to automatically back up the data on your BlackBerry 9650 or to Not back up the data
    • Note: It is recommended that you back up your data before proceeding
  16. Click Next
  17. Click Finish to begin loading the BlackBerry Desktop Software to your Bold 9650
    • Important Note: Do not unplug the phone while the update is loading
  18. Click Close when the software is finished loading

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