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Find and update the software version on your Sanyo Incognito

Last Updated: Nov 19, 2013

Just like your computer, your phone's software needs to be updated periodically to make sure you have all the latest fixes and enhancements to keep it running at optimal performance. Follow the steps below to check your current version and perform any needed updates.

Version History

Current version: 1.003SP

Version

Date released

Description of fixes

1.003SP 2/17/2011 This update improves network functionality and roaming experience
1.002SP 5/13/2010 - Pressing ##DATA# will no longer cause loss of email client
- Elimination of phone lock-ups when sending emails or text messages
- Ability to fully remove a web favorites icon, which can help data performance

1.001SP

11/30/2009

Initial Release

Check the version on your phone

To find the software version on your Sanyo Incognito™:

  1. Press the Menu/OK key to access the main menu
  2. Select Settings, and then press the Menu/OK key
  3. Select Phone Info, and then press the Menu/OK key
  4. Select Version, and then press the Menu/OK key
  5. The software version will be listed in the format 1.XXX

Update your software

To update your Incognito over the air:

  1. Press the Menu/OK key to access the main menu
  2. Select Tools, and then press the Menu/OK key
  3. Select Update Phone, and then press the Menu/OK key
  4. Select Software Version, press the Menu/OK key and the message Checking for firmware update. Please wait… will appear
  5. You will be prompted to install the update after it is downloaded to your phone

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Recent discussions

i receive an error code when trying to upgrade the firmware
Author: ACORNSOMETIME1 Date: 2011-02-26
If the over the air software update will not install on the device you will need to take device into service and repair
Author: JDAY1347 Date: 2011-03-01
the firmware update downloads to my phone but cant install. It stops at 20% compete and says error try again late
Author: SXTNTFF27 Date: 2011-03-03
Please see this thread: http://community.sprint.com/baw/message/282715#28271
Author: dshoem01 Date: 2011-04-25
Please see this thread: http://community.sprint.com/baw/message/282715#28271
Author: dshoem01 Date: 2011-04-25