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Find and update the software version on your Sprint 3G/4G USB Modem 250U by Sierra Wireless

Last Updated: Nov 20, 2013

Just like your computer, your device's software needs to be updated periodically to make sure you have all the latest fixes and enhancements to keep it running at optimal performance. Follow the steps below to check your current version and perform any needed updates.

Version History

To view the current version of Sprint SmartView software:

  1. Go to the Mobile Broadband Device section on www.sprint.com/downloads and select your device
  2. Under Sprint SmartView listing for your operating system, click the More details link
  3. Scroll down to Technical Specifications
  4. The Software Version will be listed
  5. Compare the version listed to the one on your device, and if it does not match, follow the instructions on the website to download the current version

Check the version on your device

To find the software version on your Sprint 3G/4G USB Modem 250U by Sierra Wireless:

For Sprint SmartView version:

  1. From the Sprint Smartview Menu, select Help
  2. Select About Sprint Connection Manager
  3. The software/firmware version will be under the Version field in the format X.XX.XXXX.X

For the software/firmware version on your 250U:

  1. From the Sprint Smartview Menu, select Tools
  2. Select Mobile Info
  3. Select the Device tab
  4. The software/firmware version will be under the Firmware Version field

Update your software

To update your 250U:

  1. Connect to the network
  2. In Sprint SmartView, select Tools > Check for Application Updates Now
  3. If updates are available, the following prompt appears: How do you want to Install Updates? Automatic Install or Custom. Note: During a software/firmware update, Sprint SmartView will exit
  4. Select Automatic Install, and then click Install
  5. You will be notified that the updates are being downloaded and have the option to uncheck specific update components; it is highly recommended that you accept all available updates
  6. Once the download is complete, the files will install automatically. If a WinZip Self-Extractor - Setup.exe prompt appears, click Set up to start the installation
  7. Once the files are installed, you may be prompted to restart your computer

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