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Find out about Premium Messaging

Last Updated: Nov 19, 2013

Premium Messaging refers to a special service where you can receive mobile content from third-party mobile service providers and use your cell phone bill as a payment method. The third-party mobile service providers use text messaging to deliver the content to your device.

You must subscribe (opt-in) to any Premium Messaging service.

Common examples of these services are:

  • Alerts: News, Weather, Stocks, Horoscopes
  • Mobile Content: Ringers, Screen savers
  • Communities: Chat, Dating, Social Media, Online quizzes
  • Voting/Polling: Trivia, Prize games, auctions
  • Interactive TV: Deal or No Deal, Big Brother, Survivor
  • Interactive Radio: Song requests
  • Text 2 Screen: Display special greetings on the TV
  • Mobile marketing: Coupons, Sales alerts
  • Fundraising: Donate to Red Cross via your mobile invoice

Other names for this type of service: Premium SMS, Premium Text Messaging, Short Codes, SMS Content or Premium Text Content.

What to know before you subscribe (opt-in) to any Premium Messaging service

Before accepting a monthly subscription, or responding to an offer to purchase an SMS-based service with a keyword, be sure to read the fine print to make sure you understand the terms of the offer. Also, if you see one of these charges on your bill and are not interested in continuing the service, you can unsubscribe by sending a text message to the provider or by calling them directly. See the instructions below for how to unsubscribe by text message, by calling the service provider or by blocking the messages entirely.

Some of these services are standard rate so you will only incur standard text messaging charges. For services that are offered for a fee, (e.g. voting, content downloads such as ringers and chatting) you would incur additional charges above standard-rated charges.

If you do not have a text message plan, then you will incur casual text messaging charges in addition to any applicable Premium Messaging charges. Likewise, if you do not have a data plan, then you will incur casual data charges in addition to any applicable Premium Messaging charges.

How to Unsubscribe

By text message

  • Locate the short code related to the service. This is the 5 to 6 digit number in the "From" field of the text message
  • You might also be able to locate the short code online or on your Sprint bill
  • Using the phone that is incurring the charges, send a text message to the short code with word STOP in the body
  • You should receive a text message confirming your cancellation

By calling the service provider

  • The service provider will sometimes list their toll free number in text messages sent to you
  • The toll free number can also be found on the service provider’s web page, if it is an online service
  • You can also text the word HELP to the short code to get more information about the service as well the service provider’s phone number

Blocking text messages

If you are unable to unsubscribe and would like to block the premium messaging service altogether you can add the short code to your block list.

  • Log into My Sprint
  • Locate the "Block Text Messages" on the bottom right hand of the screen
  • In the "Add" field, enter the short code number you wish to block
  • Click the "Add" button
  • Click the "Save Changes" button

 

Messaging (text, picture and video): Messaging rates are subject to change. Standard message rates are charged when a message is sent or received, whether read or unread, viewed or unviewed, solicited or unsolicited. Unused monthly plan messages do not carry forward. Certain messages, including those to 3rd parties to participate in a promotion or other program, will result in additional charges. International messaging rates may vary and are subject to change. There is no guarantee that messages will be received, and we are not responsible for lost or misdirected messages. Most text messages are limited to 160 characters. Messages may incur an additional Pay-As-You-Go data charge of 3¢/KB. Pictures and video messaging must be sent, viewed and uploaded through the text/messaging application (MMS) or Picture Mail application. Viewing, uploading or linking to the web, email , or clicking on a web link to view or obtain pics/video is a data activity and casual data charges of $.03/KB will apply, unless data is included in your plan.

Third-Party Content: Sprint allows customers to purchase mobile content on a per item or monthly basis from Sprint and other entities. Subscribers are responsible for all billed content, including content purchased by others authorized to use devices on the account. Usage can be restricted by use of account blocking tools or similar features. Blocking tools or similar features are available at no cost. Deleting third-party applications from your device alone may not stop the billing of monthly recurring charges.

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They are probably premium text messages.  You should be able to stop them by texting STOP to the respective short c
Author: ClaudiPo Date: 2010-10-11
I am unfamiliar with it.   You might find this article on support about getting cancelling premium messaging subsc
Author: SarahKS Date: 2010-12-08
Hello,   I'm sorry that you were misled by the premium text subscription to "Total Brain Quiz". These type of serv
Author: xairn Date: 2011-12-02
I would call it a "surprise" if the customer were to find out about it on their bill.  The $10 Premium Data is not
Author: ClaudiPo Date: 2011-02-01
As for the fellow with the warranty issue, you can unroot your phone should you need to. And I agree about the integrity
Author: redbeardtheweird Date: 2010-06-23