Last Updated: Nov 18, 2013
If the device is not covered by Total Equipment Protection (TEP), you may have to pay a $50.00 fee per-incident to repair your device.
|Type of Repair||Cost with TEP||Cost without TEP||Repair Time|
|Level 1: Content Management.||$0||$0||Many repairs can be resolved same day and in some cases in about an hour. Some issues will be resolved by exchanging the device. Device replacements may arrive within 2-3 business days.|
|Level 2: In-store Service. Technician to determine eligibility.||$0||
Does not apply to iPhones. Ask your sales rep about service fees for iPhones not covered by a device protection plan.
|Level 3: Not Eligible for in-store service. Insurance claim required.||
A non-refundable deductible between $50-$200, based upon device type, applies. For a complete deductible list visit sprint.com/deviceprotection.
|N/A||Insurance replacements arrive in one business day.|
*Deductible depends on device type. Deductible applies on replacements for lost, stolen, liquid or physically damaged devices. For complete list of phone models and deductible amount, visit sprint.com/protection.