Find out the cost of repair or replacement for your device
Last Updated: Oct 19, 2011
If the device is covered by Total Equipment Protection (TEP) or the Equipment Service & Repair Program (ESRP), there is no charge for repairs caused by normal wear and tear or mechanical/electrical failure or physical damage.
If the device is covered by TEP and it has liquid damage or is damaged beyond repair, you'll need to file a claim and pay a non-refundable deductible for each approved claim, determined by the model of your device.
If the device is not covered by TEP, ERP or ESRP, you may have to pay a $35.00 fee per-incident to repair your device.
Related Topics
- Activate your replacement phone
- Add the Equipment Replacement Program (ERP) or Equipment Service & Repair Program (ESRP) to your device separately
- Check to see if you have Total Equipment Protection, Equipment Service & Repair Program or Equipment Replacement Program
- Find out the deductible for Total Equipment Protection
- Find out which malfunctions are covered by the Equipment Service & Repair Program
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