Find out the cost of repair or replacement for your device
Last Updated: Jun 11, 2013
If the device is not covered by Total Equipment Protection (TEP), you may have to pay a $50.00 fee per-incident to repair your device.
| Type of Repair | Cost with TEP | Cost without TEP | Repair Time |
| Level 1: Content Management. | $0 | $0 | Many repairs can be resolved same day and in some cases in about an hour. Some issues will be resolved by exchanging the device. Device replacements may arrive within 2-3 business days. |
| Level 2: In-store Service. Technician to determine eligibility. | $0 | $50 | |
| Level 3: Not Eligible for in-store service. Insurance claim required. |
Insurance Deductible* A non-refundable deductible between $50-$200, based upon device type, applies. For a complete deductible list visit sprint.com/deviceprotection. |
N/A | Insurance replacements arrive in one business day. |
*Deductible depends on device type. Deductible applies on replacements for lost, stolen, liquid or physically damaged devices. For complete list of phone models and deductible amount, visit sprint.com/protection.
Related Topics
- Know how much repairs cost if you do not have Total Equipment Protection
- Activate your replacement phone
- Add the Equipment Replacement Program (ERP) or Equipment Service & Repair Program (ESRP) to your device separately
- Check to see if you have Total Equipment Protection, Equipment Service & Repair Program or Equipment Replacement Program
- Find out the deductible for Total Equipment Protection
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