If the device is covered by Total Equipment Protection (TEP) or the Equipment Service & Repair Program (ESRP), there is no charge for repairs caused by normal wear and tear or mechanical/electrical failure.

If the device is covered by TEP or the Equipment Replacement Program (ERP) and it has physical or liquid damage or is damaged beyond repair, you'll need to file a claim and pay a non-refundable deductible for each approved claim, determined by the model of your device.

If the issue is covered by the manufacturer's warranty, you won't be charged for repair or replacement at a retail location.

If the device is not covered by the manufacturer's warranty, TEP, ERP or ESRP, you may have to pay fees per-incident, determined by the type of device.