You may experience the following issue with your Ovation U760 by Novatel Wireless:

If you had a previous version of SmartView installed on your computer, the Zero CD Auto install process may not run properly due to driver conflicts during the installation process. Removing the previous version and then starting the installation process again will correct this.

Windows® XP operating system

1. Remove the U760 USB modem from the port.
2. Click Start, click Control Panel (in Classic View: Start > Settings > Control Panel), and then double-click Add or Remove Programs.
3. Select Sprint SmartView, and then click Remove.
4. Wait for the removal process to complete.

NOTE: If the removal process was not successful, access this file and download the Driver Cleanup Tool for Windows, version 1.00.0013. You will need to have alternative Internet access (e.g., corporate Internet or Wi-Fi access) to download this tool to your desktop. Be sure to read the Release Notes for supported software and device information before unzipping the file and starting the installation process.

Windows Vista® operating system

1. Remove the U760 USB modem from the port.
2. Click Start, click Control Panel, and then double-click Programs and Features.
3. Select Sprint SmartView, and then click Uninstall.
4. Wait for the removal process to complete.

NOTE: If the removal process was not successful, access this file and download the Driver Cleanup Tool for Windows, version 1.00.0013. You will need to have alternative Internet access (e.g., corporate Internet or Wi-Fi access) to download this tool to your desktop. Be sure to read the Release Notes for supported software and device information before unzipping the file and starting the installation process.

MAC OS® 10.4 and 10.5

1. Remove the U760 USB modem from the port.
2. Click Finder, and then click Applications.
3. Click Sprint SmartView, and then double-click Sprint SmartView Uninstaller.

NOTE: If the Uninstaller is not displayed, right-click the Sprint SmartView icon, and click Move to Trash.

Start Zero CD Auto installation:

1. Insert the U760 USB modem into the computer's USB port, and then wait for the installation process to complete.
2. Open the Sprint SmartView software.
3. On the Mobile Broadband tab, click Connect to verify you can connect.

NOTE: If you cannot connect and you're using a version of the Windows operating system, you can verify if there is a driver conflict by checking the Device Manager. You can find the Device Manager under "System" in the Control Panel. If there is an exclamation mark ("!") displayed for SmartView, there is a problem with the driver.