Fix an issue when the ringer, vibration or speaker is not working on your BlackBerry Tour 9630 smartphone

Last Updated: Sep 22, 2015

To correct this, perform a soft reset:

  1. Confirm the ringer, vibrate, or speaker is turned on
  2. Turn off the phone
  3. Remove the battery cover and battery and leave the battery out for 1 minute
  4. Replace the battery and battery cover
  5. Turn on the phone

It can take several minutes for the phone to restart after removing the battery. It is normal for a white screen and timer icon to display during startup - it is not an indicator that the device is locked or frozen.

NOTE: For other helpful information, visit BlackBerry Support or join other BlackBerry users in online discussion at the BlackBerry Forum.

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