Fix an issue when you are unable to open and play video email attachments on your BlackBerry Curve 8330 smartphone
Last Updated: Nov 07, 2012
You may experience the following issue with your BlackBerry® Curve™ 8330 smartphone.
Video attachments in emails received on the BlackBerry Curve 8330 cannot be played or saved due to a Blackberry Enterprise Server (BES) issue.
You can correct this issue by updating to Business Enterprise Server version 4.1.5.
Note: If the video is sent from a BlackBerry smartphone, the video attachment can be played when viewing the message in the sent items folder.
Note: At any time, you can check that you have the latest software version for your phone. For instructions on how to check your software version and update your phone software, refer to Check for Updates.
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