Get text message details

Last Updated: Feb 21, 2014

Due to privacy concerns, we don't store any text message content, which is the actual text of the message sent between you and someone else. However, we do keep record of text message details, which include the date, time and phone number of your text messages. The process to obtain these sensitive message details varies by the type of phone you have because our services are carried over different network platforms that record and store information differently.

Sprint Phones

If you are the account owner or authorized contact for your business account, you can request text message details (date, time and phone number) for any line on your account for the previous 90 days.

You can obtain text message usage details here.

If your request is related to a civil or criminal legal matter, your attorney can submit a subpoena for the information on your behalf to Sprint Corporate Security.

Sprint Direct Connect

Certain phones with Sprint Direct Connect services and 2-way Multimedia Messaging (MMS) capabilities enable you to store and retrieve your own text messages, pictures and videos that include the date, time and to/from details in your inbox on

To make sure sent and received messages are not deleted from your personal inbox, you need to change your settings:

  1. Sign in to My Sprint.
  2. Click the My preferences tab.
  3. Select Deleting Messages.
  4. Choose the option Do not delete messages after I receive them on my phone.

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