By being aware of your surroundings while using a smartphone in public, you can significantly reduce your chances of becoming a victim of theft.
If your device is lost or stolen, contact us immediately at 1-888-211-4727 to suspend your service.
When you suspend your service, you won't be able to make or receive calls,
send or receive messages or use domestic data.
You will keep your phone number while your service is suspended.
You will still be responsible for any monthly rate charges associated with the
service on your device.
If you have Total Equipment Protection or if you are part of the Equipment Replacement Program, visit www.sprint.com/protection to file a claim, or locate your device if you have the protection application.
How else can I protect my information?
Passcodes – Sprint customers should always use
passcodes to lock their phones and make it harder for the phone to be
accessible if lost or stolen.
To find out how to set a passcode on your device, find your device User Guide
at www.sprint.com/support. This
will give you instructions if your device is capable of setting a passcode.
Total Equipment Protection (TEP) allows customers to download a protection
application to locate a lost/stolen device as well as remotely lock the
device, erase contacts, etc. For more information visit www.sprint.com/protection.
Additional monthly charges apply for TEP.
Lookout Mobile Security
Lookout Mobile Security: Plan B
Additional products are available in the Android, Blackberry and Apple
Protect voice mail – Use a passcode to retrieve voicemails
rather than opting to skip it in order to maintain the highest level of
security. Without it, anyone with access to the device can connect to
Contact Sprint – If your device is lost or stolen, contact us
immediately at 1-888-211-4727 to suspend your service.
Frequently asked Questions
Can I locate my device with Family Locator?
Yes, if you have Sprint Family Locator activated on your account. To find a lost or stolen phone, the phone must be turned on and in Sprint network coverage. The location will be approximate and will not be accurate enough to find a lost phone in a specific room in a house.
Can I buy a phone off ebay or craigslist and activate it on my account?
You should get the serial number of the device and then check with Sprint to make sure no bill is owed on that device and it hasn't been reported as lost/stolen. Devices that have been reported lost/stolen to Sprint cannot be re-activated on our network.