Last Updated: Nov 16, 2013
There are several steps you can take to improve the accuracy of Visual Voicemail to Text transcriptions.
In your greeting, tell people to speak clearly, because their message is being transcribed. For example: "I am using a new Voicemail to Text service, so please speak clearly, and in English, so your message can be transcribed accurately." If callers talk too fast or too slow, it can affect the accuracy of transcriptions. Visual Voicemail to Text only works in English.
If you rate each voicemail to text transcription, it helps improve the transcription quality of future messages.