Know what data limits apply when roaming in the U.S., Puerto Rico and U.S. Virgin Islands
Last Updated: Jun 11, 2013
We want to protect you from the high costs of data roaming by informing you of any additional charges before they appear on your bill. The information below tells you about nationwide data roaming limits. If you are traveling internationally, refer to the information found in Know what data limits apply when roaming internationally.
Your limit
- If you use your mobile broadband card while roaming nationwide, you may use up to the monthly data roaming allowance included in your plan; refer to your plan for roaming usage limitations.
- Data usage is calculated by the size of the file sent or received. Click here to see the usage limitations based on available plans and an example of activities you can do within those data limits.
Check your usage
- You can track your usage online by signing in to My Sprint.
- When you view your bill, separate line items will be displayed for Sprint Network and domestic roaming for all data plans, with information shown separately for phones and mobile broadband cards.
Notifications
- We'll let you know as you get close to or reach your limit.
- For nationwide data roaming, we will send you a text or email when you reach 75%, 90% and 100% of your limit.*
- At 100%, you will have the option to suspend your data roaming service for the month or continue to use it and pay the overage charges. If the charges are accepted, you will continue to receive text or email notifications at 20% increments.
- To update your notification preferences, you can manage your account online by signing in to My Sprint or just contact us. Note: When updating your online preferences, you must change your default notification to Yes and select either text or email to receive the notifications.
Suspending your service
- To protect you from additional charges, we'll suspend your data roaming service when you exceed your limit. This will not affect your calls, texts or data usage on our network.
Charges
- Nationwide data roaming is 25¢/MB (for plans starting after August 8, 2010) after you hit your plan's monthly data roaming limit.
Restoring your service
- If you signed up or changed your plan after August 8, 2010, and you reach your limit, we'll send you to a special web page. Click Restore service to accept any overage charges for the rest of your billing cycle.
- Don't want extra charges? Your service will be automatically restored at the start of your next billing cycle.
- If you have an older plan, contact us to see if you can change to a plan that will accept overage charges.
If you have any additional questions about data roaming, you can view our frequently asked questions about data roaming.
* Roaming charges could be delayed up to 60 days; notifications may be delayed based on when roaming partners provide usage details. Customers using Static IP or DataLink will not receive notifications and will not be suspended.
