Try the toubleshooting steps below if you are not receiving your Visual Voicemail messages:
On your phone keypad, enter *38 and then press Talk to cancel
any call forwarding
Turn off your phone, remove and reinsert the battery and then turn it back on
Update the data profile on your phone; go to Menu > Settings > System
Updates > Update profile
Go into the Visual Voicemail application and compose a Visual Voicemail
message by selecting Menu and then Compose. Make sure your
message is longer than 15 seconds and send to email@example.com.
If these steps do not solve the issue, contact us for assistance.