Troubleshoot if you are not receiving your Visual Voicemails
Last Updated: Nov 02, 2012
Try the toubleshooting steps below if you are not receiving your Visual Voicemail messages:
- On your phone keypad, enter *38 and then press Talk to cancel any call forwarding
- Turn off your phone, remove and reinsert the battery and then turn it back on
- Update the data profile on your phone; go to Menu > Settings > System Updates > Update profile
- Go into the Visual Voicemail application and compose a Visual Voicemail message by selecting Menu and then Compose. Make sure your message is longer than 15 seconds and send to activate@vvm.sprint.com.
If these steps do not solve the issue, contact us for assistance.
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