Know what type of replacement device to expect

Last Updated: Nov 18, 2013

Your replacement device will be the same device as your original or a comparable device with similar quality and features. Replacement equipment may be remanufactured or new, and the same or comparable model with similar features as your original device, at our discretion. Remanufactured replacements have been tested and inspected to meet or exceed Sprint quality standards.

Batteries and chargers are only provided when your replacement device is not compatible with the device being replaced.

If you have ordered a replacement, you may keep your original device until the replacement arrives.

Your original device must be returned to Sprint. To protect your privacy, all content will be cleared from your device upon return. Any Micro SD, SIM or media content left in the device will be irretrievable.

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As much as they CHARGE for a new phone it should be replaced with a NEW phone for normal wear and tear within a year!!
Author: EKJ Date: 2010-08-20
Understandable you are frustrated and it’s not good if your device does not what you expected it to do. You do not
Author: Dutchie Date: 2012-12-11
(source) If you are in the market for a new smartphone, you will be happy to know there are many viable options right
Author: RaulTech Date: 2014-08-26
@AshleyJHolmes is right...its file a claim like you do any other dont have to have it an
Author: love2413 Date: 2012-10-28
Sad to say but my device had the update available this morning for me before heading to work. Quickly downloaded it and
Author: SaboDatNig Date: 2013-12-13