Tips

Learn about pre-ordering select devices

Last Updated: Sep 11, 2014

You can pre-order select devices on sprint.com. Here's all you need to know about the process.

Ship to home

Shipping may vary depending on when your order is placed. For final shipping details, visit sprint.com/ship.

Tracking number

No need to call, our customer service representatives have the same information you have. Your order confirmation means that you are on our pre-order list. We'll send you a tracking number when it ships.

Charges

We'll charge your card for your device when you place your order. And if you are starting a new line, we'll activate your device in the warehouse so it's ready for you right out of the box.

Accessories

Any accessories ordered with your pre-order may ship separately. If that occurs, you will receive separate shipping confirmation emails

Mulitple orders

We're sorry. Pre-order phones cannot be packaged together with other orders. Please complete your pre-order order, checkout and come back to order any additional phones, tablets or mobile broadband devices.

Upgrades

If you're upgrading, your new device will not be activated when it ships. You can activate it online at sprint.com/activate as soon as you get it

Keeping your number

Transferring your number from another carrier is easy!

  • We'll ask you for it when you checkout.
  • Your phone will continue to work until your new one arrives.
  • Simply call 866-437-1818Call: 866-437-1818 when you receive your phone and follow the prompts.

Returns

Because of extremely high volumes, we may not be able to cancel your order before it ships. Please check that your color and memory choices are correct. If you would like to return your device for any reason, please do not open your package. Check out sprint.com/returns for more information.

Average User Rating
3.6
(116 ratings)

My rating

Contact us

Find a store


Recently Viewed

Recent discussions

Preorder for the LG Viper™ 4G LTE starts today.  Get your new device in advance of the April 22nd announced a
Author: dshoem01 Date: 2012-04-12
Ok, I got the Galaxy S3 almost on release day - the store where I pre-ordered got their shipment on the 22nd - and I've
Author: MiloBloom Date: 2012-06-30
News Release Sprint Nextel 6200 Sprint Parkway Overland Park, Kan. 66251   Media Contact: Natalie Papaj, Sprin
Author: dshoem01 Date: 2012-05-09
LG Viper 4G LTE with Eco-Friendly Features from Sprint Launches for Less than $100   Pairing innovative technol
Author: dshoem01 Date: 2012-04-03
they're getting shipped seperately http://support.sprint.com/support/article/Learn_about_preordering_select_devices/case
Author: xxelitestarxx Date: 2012-09-20