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Learn more about Sprint One Up

Last Updated: Mar 24, 2014

What is Sprint One UpSM?
I am enrolled in Sprint One UpSM. How do I exercise my annual upgrade option?
Are there any service discounts associated with Sprint One UpSM?
What does good working condition mean when giving back my device to participate in Sprint One UpSM?
How will customer payments be divided up over 24 months?
What happens if a customer on an Installment Agreement cancels service prior to completing their 24 device payments?
Is a customer still eligible for two-year service agreement savings if they take advantage of Sprint One UpSM?
Can a customer pay more than their scheduled monthly Installment Agreement?
Can a customer enroll in a device protection program (e.g. Total Equipment Protection) on a smartphone or tablet purchased through Sprint One UpSM?
What if I go on Military Suspend with an active Installment Agreement?
What is the Return and Exchange Policy for Sprint One UpSM?
I am an existing Sprint One UpSM customer; can I move to the Sprint FramilySM Plan?
If I move to the Sprint FramilySM Plan, do I have to choose the $20 Unlimited Data/Annual Upgrade add-on to exercise my annual upgrade?
If I move to the Sprint FramilySM Plan, do I have to make an additional 12 consecutive installment payments to exercise my annual upgrade?
If I move to the Sprint FramilySM Plan, do I still qualify for the Unlimited Guarantee?

FAQs about Sprint One UpSM

What is Sprint One UpSM?

Sprint One UpSM was a program that retired on 1/9/2014. The program consisted of customers who purchased an eligible smartphone with no down payment, depending on device, and agreed to 24 monthly installment payments for the device.

I am enrolled in Sprint One UpSM. How do I exercise my annual upgrade option?

After 12 consecutive installment payments, customers enrolled in Sprint One Up are eligible to give back their current smartphone (see Sprint Giveback Program Terms) and upgrade to a new smartphone by entering into a new Installment Agreement. The smartphone the customer will give back after the 12 consecutive installment payments has to be the same or equivalent model that was subject to the original installment.

Are there any service discounts associated with Sprint One UpSM?

Smartphone customers who purchased their devices under the One Up program prior to 1/9/2014 receive $15 monthly service discount off of Unlimited, My Way and My All-in plans. No other plans will receive the discount.

  • Service discount will suspend after your next upgrade or if you migrate plans.

What does good working condition mean when giving back my device to participate in Sprint One UpSM?

Device must be in good working condition, power on and cannot have broken, cracked or missing pieces.

How will customer payments be divided up over 24 months?

Customers will pay the same amount for 23 months and the balance will be due with the final payment in month 24.

What happens if a customer on an Installment Agreement cancels service prior to completing their 24 device payments?

If a customer on an Installment Agreement cancels service prior to completing their 24 device payments, the full remaining unpaid balance on the device will be due on customer’s next invoice.

Is a customer still eligible for two-year service agreement savings if they take advantage of Sprint One UpSM?

No. Customers participating in One Up may not be eligible to participate in other device offers until their Installment Agreement is paid in full.

Can a customer pay more than their scheduled monthly Installment Agreement?

Yes, a customer can pay more than their scheduled monthly Installment Agreement.

Can a customer enroll in a device protection program (e.g. Total Equipment Protection) on a smartphone or tablet purchased through Sprint One UpSM?

Yes, the customer has the option to enroll in the various device protection programs to protect, replace and repair their smartphone. Enrollment in a device protection program is optional, but Sprint highly encourages customers to enroll to protect their investment.

The customer is responsible for their phone if it breaks during their Installment Agreement. The customer will be responsible for the remainder of the unpaid balance regardless of the operability of the phone.

What if I go on Military Suspend with an active Installment Agreement?

If your line is suspended under our currently military suspend program, your installment billing payments will also suspend and your payments and service will resume upon your return from military service.

What is the Return and Exchange Policy for Sprint One UpSM?

Sprint’s Satisfaction Guarantee applies to all Installment Billing agreements. For more details about Sprint’s policy, visit sprint.com/returns.

I am an existing Sprint One UpSM customer; can I move to the Sprint FramilySM Plan?

Yes, you are eligible to move to the Sprint FramilySM Plan. If you move as a Sprint One UpSM customer to the Sprint FramilySM Plan, you will no longer receive the $15 monthly service discount available for installment customers subscribed to Unlimited, My Way and My All-in plans. You can change your plan online.

If I move to the Sprint FramilySM Plan, do I have to choose the $20 Unlimited Data/Annual Upgrade add-on to exercise my annual upgrade?

No. While Sprint One UpSM customers remain on their initial Installment Agreement, they are not required to choose the Unlimited Data & Annual Upgrade add-on to be able to exercise their annual upgrade; however, after exercising their initial annual upgrade, customers will be required to choose the Unlimited Data & Annual Upgrade add-on to make additional annual upgrades. Please note that One UpSM customers who move to a Sprint FramilySM Plan must choose the Unlimited Data & Annual Upgrade option to continue to receive the benefits of unlimited data.

If I move to the Sprint FramilySM Plan, do I have to make an additional 12 consecutive installment payments to exercise my annual upgrade?

No. Sprint One UpSM customers only have to make 12 consecutive installment payments total, including payments made prior to moving to the Sprint FramilySM Plan, in order to be able to exercise their annual upgrade.

If I move to the Sprint FramilySM Plan, do I still qualify for the Unlimited Guarantee?

  • Yes, the Unlimited Guarantee is also part of the Sprint Framily plan, therefore, you will qualify for the Unlimited Guarantee on the unlimited talk, text and data features as long as you remain a customer in good standing.
  • If you choose the 1GB or 3GB data option for a line, The Sprint Unlimited Guarantee applies only to unlimited talk and text.

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