Effective June 4, 2013, on-network coverage in parts of Eastern Colorado and Western Kansas, (including along the I-70 Corridor), Southwest Kansas and Oklahoma Panhandle will change to roaming (off-network).  Customers with Sprint-branded devices will be impacted when using services in the affected areas.

The maps below illustrate the changes in the coverage.  For specific City impacts, please visit www.sprint.com/coverage  after June 4.

Frequently Asked Questions (FAQs)

How will I know if I am roaming?
Sprint devices notify the user that they are roaming via a roaming indicator/icon of  ‘Δ ‘ or an ‘R’ on the device.  Some devices may display a roaming banner.  If customers prefer not to roam, they can change the settings on their devices to “Sprint” or “Home” Network.  On newer devices, customers have a “disable domestic voice roaming or domestic data roaming” option.  By changing the settings to only connect to the Sprint Network, the device will not automatically roam when they are outside of Sprint on-network coverage areas and they will lose coverage in any roaming area.  Changing or keeping the device setting to “Automatic” will allow the device to roam and there may be additional costs associated with roaming depending on the customer’s rate plan.  See your User Guide for assistance on changing these settings.

What impact does the coverage change have to my wireless services?
Postpaid customers will continue to have voice and 3G/EVDO data available; however, some voice and data products/services indicated below are not available in a roaming environment. Sprint As You Go customers will have access to voice and 1xRTT.

Voice

• Sprint Mobile to Mobile & Any Mobile, Anytime plan features; minutes will be billed as either Anytime or Night & Weekend minutes (depending on call begin time) or may incur roaming usage charges (depending on current plan).

• Calls using certain *(star) and # (pound) symbols will be unavailable.  This includes making calls using StarStar Me. To reach Sprint Customer Care while roaming, dial 1-888-211-4727 (4PCS).

• Phone Connect devices will not operate in roaming areas.

Data

• Sprint Music Plus (downloads / content purchase) will be unavailable.  You will not be able to purchase music content.

Will this change have any impact to my bill?
This change may impact your bill, depending upon the features included in your plan.  Almost all Sprint plans since 2008 include roaming as do most of the popular plans since 2005.  Some older plans and the Sprint Month-to-Month plan do not include roaming in the plan.  Because this area is now changing to roaming, there may be incremental charges for calling activity while in this area.  Also, customers that relied on Sprint Mobile to Mobile, or Any Mobile, Anytime calling features will now use Anytime minutes and may incur additional anytime minutes charges.  Please review your plan details to assist in determining the impact of this change.

Will this change have any affect on the way I use Sprint service?
Sprint has implemented terms & conditions for roaming.  There is a limit to the number of minutes (800 minutes of use) and megabytes of data (300MB) that can be used in roaming areas for postpaid customers and 400 voice minutes and 100 megabytes of data for Sprint As You Go customers and this change will impact Sprint customer usage in the affected area.

For additional questions, please Contact Us.