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Learn more about The Sprint Unlimited GuaranteeSM

Last Updated: Jan 09, 2014

FAQs about The Sprint Unlimited Guarantee
What is The Sprint Unlimited Guarantee?
If I do not have an Unlimited, My Way or My All-in plan, do I have The Sprint Unlimited Guarantee?
What phones are compatible with The Sprint Unlimited Guarantee?
I am already a Sprint customer. How do I get The Sprint Unlimited Guarantee?
If I move to the Sprint FramilySM Plan, do I still qualify for the Unlimited Guarantee?
What is covered by The Sprint Unlimited Guarantee if I select blocked data or a capped data option?
Does The Sprint Unlimited Guarantee apply to my tablet plan?
Under what circumstances can my access to The Sprint Unlimited Guarantee be interrupted or lost?
If I elect to disconnect my service, can I transfer The Sprint Unlimited Guarantee to another subscriber on my plan?
How many lines can I add with The Sprint Unlimited Guarantee?
When I upgrade my phone, will I be able to keep The Sprint Unlimited Guarantee?

Additional resources
Learn more about the Sprint Framily Plan
Learn more about the Unlimited, My Way and My All-in plans

FAQs about The Sprint Unlimited Guarantee

What is The Sprint Unlimited Guarantee?

The Sprint Unlimited Guarantee ensures you will have access to unlimited talk, text and data while on the Sprint network as long as you stay on a rate plan that includes The Sprint Unlimited Guarantee. Your account must remain in good standing.

If you choose a capped data option for a line, The Sprint Unlimited Guarantee applies to unlimited talk and text for that line. Capped data, blocked data and mobile hotspot data are not included in The Sprint Unlimited Guarantee.

If I do not have an Unlimited, My Way or My All-in plan, do I have The Sprint Unlimited Guarantee?

The Sprint Unlimited Guarantee applies to the following plans: FramilySM, Unlimited, My Way and My All-in.

What phones are compatible with The Sprint Unlimited Guarantee?

The Sprint Unlimited Guarantee applies to our entire portfolio of phones available with the following plans: FramilySM, Unlimited, My Way and My All-in. If you are already a Sprint customer, you can easily move your current phone and change your plan to the Sprint FramilySM Plan, Unlimited, My Way plan or My All-in plan to access The Sprint Unlimited Guarantee.

I am already a Sprint customer. How do I get The Sprint Unlimited Guarantee?

The Sprint Unlimited Guarantee is only available with the following plans: FramilySM, Unlimited, My Way and My All-in. If you are not currently on one of those plans, you will need to change your plan. Sign in to My Sprint or visit a Sprint Store near you to change your plan. You can change your plan at any time without extending your contract.

If I move to the Sprint FramilySM Plan, do I still qualify for the Unlimited Guarantee?

  • Yes, the Unlimited Guarantee is also part of the Sprint Framily plan, therefore, you will qualify for the Unlimited Guarantee on the unlimited talk, text and data features as long as you remain a customer in good standing.
  • If you choose the 1GB or 3GB data option for a line, The Sprint Unlimited Guarantee applies only to unlimited talk and text.

What is covered by The Sprint Unlimited Guarantee if I select blocked data or a capped data option?

If you choose capped or blocked data for a line, The Sprint Unlimited Guarantee guarantees unlimited talk and text for that line. Capped data, blocked data and mobile hotspot data are not included in The Sprint Unlimited Guarantee.

Does The Sprint Unlimited Guarantee apply to my tablet plan?

No. The Sprint Unlimited Guarantee does not apply to tablet plans. It only applies to the following plans at this time: FramilySM, Unlimited, My Way and My All-in.

Under what circumstances can my access to The Sprint Unlimited Guarantee be interrupted or lost?

There are a few circumstances that would void The Sprint Unlimited Guarantee:

  • Your account does not stay in good standing
  • Your account payments are not made on time or not paid in full
  • Your line is voluntarily disconnected or disconnected by Sprint
  • You elect to change from the Sprint FramilySM Plan, Unlimited, My Way plan or All-in plan to a plan without The Sprint Unlimited Guarantee

If I elect to disconnect my service, can I transfer The Sprint Unlimited Guarantee to another subscriber on my plan?

The Sprint Unlimited Guarantee is non-transferable.

How many lines can I add with The Sprint Unlimited Guarantee?

Accounts may have up to 10 lines on some plans with approved credit.

When I upgrade my phone, will I be able to keep The Sprint Unlimited Guarantee?

Yes. When you upgrade your phone, you can keep The Sprint Unlimited Guarantee as long as you remain on the Sprint FramilySM Plan, Unlimited, My Way plan or My All-in plan.

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