Learn when online chat is available

Last Updated: Mar 18, 2015

Chat is available on several portions of the Web site. These include the online shopping experience, web registration, on areas of My Sprint and on the Support tab.

The Chat icon, as a general rule, displays in the upper right section of the Web page in all areas but the online shopping experience. On the online shopping experience pages, it displays in the upper left section of the page.

The Chat icon currently displays during normal operational hours only when chat agents are available:

  • 6 a.m. to 11:30 p.m. Central Time, Monday – Friday
  • 7 a.m. to 11 p.m. Central Time, Saturday and Sunday

If agents are not available to chat, or it is after regular operational hours, then the Chat icon will not display on those pages.

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why is chat down
Author: ABACHELA2 Date: 2011-06-01
holiday concern
Author: tyishaphillips Date: 2011-04-23
why is there never a person to chat with for support, this is getting stupi
Author: ts96944 Date: 2010-07-02
I have sent my sprint bill
Author: kurl5v2 Date: 2011-02-16
Hi!  When did this happen, and what specific error did you get
Author: wingland Date: 2011-02-24