Note: A hard reset should only be performed after all other troubleshooting options have been exhausted or if you want to remove everything from your unit at the same time.

A hard reset removes all information from your device and returns it to a state just like it has never been used before. All contacts, messages, emails, 3rd party applications, etc. will need to be reinstalled after performing a hard reset.

To perform a hard reset, from the Home screen, press Menu and tap Settings > Privacy > Factory data reset. Follow the on-screen prompts to complete. This process will take 5-10 minutes.

To perform a hard reset using the device keys:

1. Turn off your phone
2. Press and hold the volume down button (located on the right side panel), and then press the Power button
3. When the display turns on, release the volume down button
4. Use the volume buttons to select CLEAR STORAGE, and then press the Power button
5. All data will be deleted from your phone