Tips

Program your BlackBerry Torch 9850

Last Updated: Nov 16, 2013

Hands-Free Programming

To program your phone:

  1. Press the Power key to turn on your phone
  2. Press the Menu button
  3. Scroll to the Manage Connections icon and click the trackpad
  4. Make sure Mobile Network is On. A checkmark will display if Mobile Network is on. If not, scroll to Mobile Network and click the trackpad. A checkmark will appear and Sprint will display.
  5. The coverage indicator will appear in the upper-right corner showing 1XEV and Hands-Free activation will start. Note: If Hands-Free activation does not begin, go to One-Touch programming.

One-Touch Programming

If your phone did not activate successfully when you turned it on for the first time, complete the following steps:

  1. Press the Applications button
  2. Scroll to the Manage Connections icon and click the trackpad
  3. Make sure Mobile Network is On. A checkmark will display if Mobile Network is on. If not, scroll to Mobile Network and click the trackpad. A checkmark will appear and Sprint will display.
  4. From the Main screen, scroll to the Options icon and press the trackpad
  5. Scroll to Networks and Connections and press the trackpad
  6. Go to Mobile Network and press the trackpad
  7. Press the Applications button
  8. Scroll to Update Profile and press the trackpad
  9. Programming will begin; select OK when programming is complete

Program a Used Phone

If you are programming a phone that was previously activated on our network and used by another customer, please follow these steps. Note: These steps will permanently clear out all previous programming and Windows Live account information.

  1. Using the phone dial pad, press ##, then hold down the ALT key and type RTN
  2. Press the green Talk button
  3. Enter the MSL for that particular phone and press the trackpad
  4. You will see the warning: Restoring the Device to Factory Default will Erase all the Personal Information. If you want to proceed, select Continue and press the trackpad
  5. Your phone will reset and begin activation
  6. Once the phone powers on, turn on the Mobile Network
  7. Follow the on-screen steps to complete the activation process

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VersionRelease DateDescription of Enhancements/Fixes--------------------------------------------------------------------
Author: dshoem01 Date: 2012-01-06