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Program your Express from Sprint

Last Updated: Nov 16, 2013

You can use these programming instructions if you have completed the Activate your new phone process in My Sprint. Your confirmation email or Programming Instructions page will have any codes you may need for these instructions to work.

Note: If you are programming a phone that was previously activated on our network and used by another customer, please follow the Program a Used Phone steps toward the bottom of the page.

Program a Brand New Phone

  1. Turn On the phone by pressing and holding the Power button on the top right corner of the phone.
  2. The phone will begin setup then contact network and automatically provision and activate.
  3. When Your device is now active message appears, tap OK to reboot phone.
  4. At the PRL Update screen, the phone will automatically update software if available; when complete you will see the message, PRL has been updated; tap OK to continue.
  5. The phone will turn off and turn back on.
  6. After a successful activation, the MY ID Home Screen will display.
  7. Select one of the available ID Packs by selecting the ID icon at the side of the MY ID Home screen.
  8. When the Welcome to Sprint ID screen displays, select Continue.
  9. When Choose your ID screen displays, select Get New ID Packs.
  10. Select an ID pack.
  11. Follow on-screen prompts to complete the Download and Installation of the ID Pack.

If your phone did not activate successfully when you turned it on for the first time, complete the following steps:

Note: If programming was not successful, you will see a Try again later message.

  1. Turn On the phone by pressing and holding the Power button on the top right corner of the phone.
  2. Tap Menu and Select Sprint Zone
  3. When the Sprint Zone screen appears, scroll down and select I Need Help.
  4. Select Update Profile to activate the phone.
  5. You will see The network is preparing your service. Please wait. Do not interrupt this process. If the screen goes into sleep mode, you may tap the screen to wake up the phone. Do not hold down End key as it will interrupt the process.
  6. When the process completes, tap OK to restart the phone.
  7. Continue with the Sprint ID Download and installation as described above.

Program a Used Phone

Note: Please follow these steps if you are programming a phone that was previously activated on our network and used by another customer and if you have completed the Activate your new phone process in My Sprint. Refer to your confirmation email or Programming Instructions page for any codes you may need for these instructions to work.

Important Note: These steps will permanently clear out all previous programming and account information. If you want to keep the contacts and apps previously installed on the phone, follow the Phone Reset Steps.

  1. Turn On the phone by pressing and holding the Power button on the top right corner of the phone.
  2. Select the Phone Dialer at the side of the screen.
  3. On the phone dial pad, press ## followed by the 6-digit code you received in the Activate your new phone process in My Sprint, followed by an additional #. Example: ##123456#
  4. At the Service Programming screen, tap Edit
  5. Using the physical keyboard, enter the MSID and MDN in the appropriate boxes; tap OK
  6. Note: If needed, tap the white boxes on the touchscreen to delete or type over any information that may already be entered.
  7. On Service Programming screen, tap Done.
  8. The phone will turn off then back on
  9. Phone will return to the Home screen and setup is complete

To make sure your data services are working:

  1. Tap the Applications menu on the side of the My ID screen.
  2. Scroll down and select Sprint Zone.
  3. When Sprint Zone screen appears, scroll down and click I Need Help to check the status of the phone.
  4. The phone will check its voice and data connections, PRL Version, Data Profile, and Software Version to ensure they are working and up to date.
  5. If data service is not working, signified by a red circle, select Update Profile to complete Data Activation.

Phone Reset Steps

Note: This process only clears out the previous phone number and ownership information; it does not clear everything off of the phone (contacts, photos, applications, etc.).

  1. Turn On the phone by pressing and holding the Power button on the top right side of the phone
  2. Select the Phone Dialer at the side of the screen.
  3. Using the keyboard, dial ##72786#
  4. On Security Password screen, using the physical keyboard, enter the 6-digit code you received in the Activate your new phone process in My Sprint and tap Verify
  5. At the Sprint SCRTN Settings screen, a warning will display; tap Yes
  6. The phone will turn off and turn back on
  7. At the Hands Free Activation screen, the phone will contact the network and automatically provision/activate
  8. On the PRL Update screen, your phone will automatically update software if available; when complete, you will see the message PRL has been updated; tap OK to continue.
  9. Your phone will turn off and back on.
  10. Continue with the Sprint ID Download and installation as described above.

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