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Program your HTC EVO View 4G

Last Updated: Nov 16, 2013

You can use these programming instructions if you have completed the Activate your new phone process in My Sprint. Your confirmation email or Programming Instructions page will have any codes you may need for these instructions to work.

Note: If you are programming a tablet that was previously activated on our network and used by another customer, please follow the Program a Used Tablet steps toward the bottom of the page.

Program a Brand New Tablet

  1. Turn the tablet on by pressing and holding the Power button on the top right of the device
  2. To unlock the tablet, press and hold the ring shown on the screen and drag it upwards
  3. You will see the message Hands Free Activation, Contacting network.
  4. Once complete, you will see the message Your tablet has been activated. Tap OK to continue; tap OK
  5. On the PRL Update screen, the tablet will automatically check for and apply any available updates; when you see the message Your PRL has been updated, tap OK
  6. On the Firmware Update screen, the tablet will automatically check for and apply any available updates; tap OK when prompted
  7. Next you will walk through some instructional items, such as how to use the on-screen keyboard and transfer things; follow the on-screen instructions or tap Skip to bypass
  8. You will then select your preferred options for syncing and using Google location; choose your preferences and tap Next
  9. On the Set up account screen, set up your accounts and tap Finish
  10. You will be returned to the Home screen, and your HTC EVO View 4G™ tablet is ready for use

If your tablet did not activate successfully when you turned it on for the first time, complete the following steps:

Note: If programming is not successful, you will see a Retry message up to 5 more times. To move forward, tap Activate at the screen attempting to retry hands-free activation.

  1. At the Sprint Zone Device Self-Service screen, tap Activate My Device.
  2. You will see the message Activating Device. Do not interrupt this process. If the screen goes into sleep mode, you may press the power button and unlock the screen.
  3. When you see the message The device is now active, tap Done
  4. Your tablet will turn off and turn back on
  5. After your tablet reboots, you will see the Service Update screen and the message The update is complete and changes will now be applied; tap OK
  6. Next you will walk through some instructional items, such as how to use the on-screen keyboard and transfer things; follow the on-screen instructions or tap Skip to bypass
  7. You will then select your preferred options for syncing and using Google location; choose your preferences and tap Next
  8. On the Set up account screen, set up your accounts and tap Finish
  9. You will be returned to the Home screen, and your HTC EVO View 4G tablet is ready for use

Program a Used Tablet

Note: Please follow these steps if you are programming a tablet that was previously activated on our network and used by another customer and if you have completed the Activate your new phone process in My Sprint. Refer to your confirmation email or Programming Instructions page for any codes you may need for these instructions to work.

  1. Turn the tablet on by pressing and holding the Power button on the top right of the device
  2. To unlock the tablet, press and hold the ring shown on the screen and drag it upwards
  3. At the Home screen, tap the All Applications icon on the bottom left
  4. Tap Calculator and turn the tablet to landscape mode
  5. Using the touchscreen keypad, type !!72786!=
  6. On the Please Enter Password screen, use the touchscreen keyboard to enter the 6-digit code you received in the Activate your new phone process in My Sprint; tap OK
  7. At SCRTN screen, tap Menu and then tap Reset
  8. When the EPST message appears, tap OK
  9. On the second EPST message, tap OK; the tablet will restart
  10. After the table reboots, press and hold the ring shown on the screen and drag it upwards to unlock the tablet
  11. The tablet will connect to the network and begin hands-free activation

If you want to keep the contacts and applications previously installed on the phone, your steps are now complete.

If you want to permanently clear out or remove any previous contacts, photos or applications on the phone, follow these steps:

  1. At the Home screen, tap Menu then tap Settings
  2. Tap Storage and then tap Factory data reset
  3. Choose whether or not to delete items from the SD card and tap Reset tablet
  4. Tap Erase everything
  5. The tablet will power off, erase all data, reset and then power back on
  6. Next you will walk through some instructional items, such as how to use the on-screen keyboard and transfer things; follow the on-screen instructions or tap Skip to bypass
  7. You will then select your preferred options for syncing and using Google location; choose your preferences and tap Next
  8. On the Set up account screen, set up your accounts and tap Finish
  9. Once set up is complete, you will be returned to the Home screen, and your HTC EVO View is ready to use

If all other programming methods have failed and if you have completed the Activate your new phone process in My Sprint, you can follow these steps to manually program the phone. Refer to your confirmation email or Programming Instructions page for any codes you may need for these instructions to work.

  1. Turn the tablet on by pressing and holding the Power button on the top right of the device
  2. To unlock the tablet, press and hold the ring shown on the screen and drag it upwards
  3. At the Home screen, tap the All Applications icon on the bottom left
  4. Tap Calculator and turn the tablet to landscape mode
  5. Using the touchscreen keypad, type !! followed by the 6-digit code you received in the Activate your new phone process in My Sprint, followed by an additional ! Example: !!123456!
  6. On the EPST screen, tap Edit Mode
  7. Tap Mobile Directory Number (MDN) to select
  8. Using the touchscreen keyboard, tap the 12# button below the n and m keys and enter your 10-digit MDN; tap OK
  9. Tap MSID to select
  10. Using the touchscreen keyboard, tap the 12# button below the n and m keys and enter your 10-digit MSID; tap OK
  11. Tap Menu, then tap Commit Modifications
  12. On the ESPT screen, tap OK; the tablet will restart
  13. Once the tablet reboots, press and hold the ring shown on the screen and drag it upwards to unlock the tablet
  14. You will be returned to the Home screen, and your HTC EVO View 4G tablet is ready for use

If you are still unable to access data, contact us.

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