Tips

Program your HTC Hero with Google

Last Updated: May 16, 2014

Steps to activate your HTC Hero with Google
  • Hands free activation

    If this is the first time activating your device, hands free activation automatically starts when you power it on for the first time.

    1. With your device powered off, press and hold the Power key until the screen turns on.
    2. Your device automatically completes hands free activation mode.
    3. Your device restarts.
    4. After it restarts, your device is ready to be used.
    5. You've now completed hands free activation.

    After hands free activation completes, continue to the initial sign in and first use.

    Note: If hands free activation fails, continue to the next guide.

  • One touch programming

    If this is not the first time activating your device, or hands free activation did not complete successfully, use one touch programming.

    1. From the home screen, press the Menu key.
    2. Tap Settings.
    3. Scroll to and tap About phone.
    4. Scroll to and tap System updates.
    5. Tap Update profile.
    6. After the update is complete, tap OK.
    7. Press the Home key.
    8. You've now completed one touch programming.

    Note: If one touch programming fails, continue to the next guide.

  • Manual programming

    Only use manual programming if both hands free activation and one touch programming did not complete successfully on your HTC Hero™ with Google™.

    Manually programming your device requires a 6-digit programming code and a 10-digit MSID. If your device was activated via www.sprint.com/activate, these codes may be found in the phone activation confirmation email or on the programming instructions page displayed after the activation was processed.

    If this is a new line of service or you don't have these codes, make an appointment at a nearby Sprint Store for assistance getting your device programmed.

    1. From the home screen, tap Phone.
    2. Dial ## followed by the 6-digit programming code followed by #. For example, ##123456#.
    3. Tap Edit Mode.
    4. Tap Mobile Directory Number (MDN).
    5. Enter the 10-digit phone number (MDN).
    6. Tap OK.
    7. Tap MSID.
    8. Enter the 10-digit MSID.
    9. Tap OK.
    10. Press the Menu key.
    11. Tap Commit Modifications.
    12. Your device restarts.
    13. After it restarts, from the home screen, press the Menu key.
    14. Tap Settings.
    15. Scroll to and tap About phone.
    16. Scroll to and tap System updates.
    17. Tap Update profile.
    18. After the update is complete, tap OK.
    19. You've now completed manual programming.
  • Device reset

    Only reset your device if it was previously active using a different phone number (MDN).

    Resetting your device requires a 6-digit programming code. If your device was activated via www.sprint.com/activate, this code may be found in the phone activation confirmation email or on the programming instructions page displayed after the activation was processed.

    If this is a new line of service or you don't have this code, make an appointment at a nearby Sprint Store for assistance getting your device programmed.

    1. From the home screen, tap Phone.
    2. Dial ##72786#.
    3. Enter the 6-digit programming code.
    4. Tap OK.
    5. Press the Menu key.
    6. Tap Reset.
    7. Tap OK.
    8. Your device restarts.
    9. After it restarts, your device is ready to be used.
    10. You've now reset your device.

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