Tips

Program your HTC One M8

Last Updated: Mar 21, 2014

Steps to activate your HTC One M8

Symptoms:

  • Phone is not active
  • Unable to make or receive calls
  • Unable to send or receive text messages

Note: Before you try these steps, check the Sprint coverage map and verify that you are in an area with good coverage.

  • Hands-free activation

    If this is the first time activating your phone, hands-free activation automatically runs in the background as you go through the initial sign-in process.

    Initial sign-in and first use

  • Update the data profile

    If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile.

    Update the data profile

  • Manually program your phone

    If hands-free activation did not complete successfully or the data profile did not update, manually program your phone.

    Manually programming your phone requires a 6-digit programming code. If your phone was activated via www.sprint.com/activate, this code may be found in the activation confirmation email or on the programming instructions page displayed after the activation was processed.

    Manually program your phone

  • Reset network connection

    If the activation methods above did not work, reset your network connection.

    1. From the home screen, tap Phone.
    2. Dial ##72786#.
    3. Tap MENU.
    4. Tap Reset.
    5. Tap OK.
    6. Your phone restarts.
    7. After it restarts and reconnects to the network, your phone automatically launches hands-free activation.

If you are having trouble activating your HTC One M8, make an appointment at a convenient Sprint Store.

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