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Program your Katana by Sanyo

Last Updated: Nov 18, 2013

You can use these programming instructions if you have a new phone or a used phone activated by a previous owner, and you have completed the Activate your new phone process in My Sprint. If so, you should refer to the page you printed showing the codes you need for these instructions to work.

To program your phone:

  1. Find the serial number on your phone. This appears in two places:
    • By the barcode sticker on the end of the box, labeled ESN or MEID.
    • Underneath the battery in the phone, to the right of the barcode sticker. Skip this step, if you have already entered in the Activate your new phone screen.
  2. Place the battery back in your phone. Press and hold the END key to turn the phone on.
  3. Verify the screen displays the correct date and time.
  4. If you have a new phone, a phone that has never been activated, follow the instructions below:
    • Press ## followed by the one-time 6-digit code, located in the Programming Instructions section on the Activate your new phone page, followed by an additional #. (Example 6-digit code: ##123456#. The last # entered will not show on the display.)
  5. If you have a previously activated phone, a phone that is new to you but not brand new, follow the instructions below:
    • Press ## followed by the secondary 6-digit code, located in the Programming Instructions section on the Activate your new phone page, followed by an additional #. (Example 6-digit code: ##123456#. The last # entered will not show on the display.)
  6. Scroll to Edit, and then press the Menu/OK key.
  7. Enter the 10-digit MDN or PTN, and then press the Menu/OK key.
  8. Enter the 10-digit MSID/IMSI, and then press the Menu/OK key.
  9. From the Service Program screen, scroll to Done, and then press the Menu/OK key.

NOTE: It can take up to four hours to complete the activation process and for your phone to begin working. If the provisioning process does not complete within five hours, contact us.

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