Tips

Program your Kyocera Event

Last Updated: Jun 24, 2014

Steps to activate your Kyocera Event

Symptoms:

  • Phone is not active
  • Unable to make or receive calls
  • Unable to send or receive text messages

Note: Before you try these steps, check the Sprint coverage map and verify that you are in an area with good coverage.

  • Hands-free activation

    If this is the first time activating your phone, hands-free activation automatically runs in the background as you go through the initial sign-in process.

    Initial sign-in and first use

  • Update the data profile

    If this is not the first time activating your phone or hands-free activation did not complete successfully, update the data profile.

    Update the data profile

  • Reset network connection

    If the activation methods above did not work, reset your network connection.

    Resetting your phone requires a 6-digit programming code. If your phone was activated via www.sprint.com/activate, this code may be found in the activation confirmation email or on the programming instructions page displayed after the activation was processed.

    1. From the home screen, tap the Phone icon.
    2. Dial ##72786#.
    3. Tap Yes.
    4. Your phone restarts.
    5. After it restarts and reconnects to the network, your phone automatically launches hands-free activation.

If you're still having issues, dial *2 on your phone or dial 855-639-4644 to reach Sprint Prepaid Customer Care.

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