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Program your LG Lotus

Last Updated: Nov 18, 2013

You can use these programming instructions if you have a new phone or a used phone activated by a previous owner, and you have completed the Activate your new phone process in My Sprint. If so, you should refer to the page you printed showing the codes you need for these instructions to work.

To program your LG Lotus phone:

NOTE: If you have already entered the Mobile Equipment Identification Number (MEID) in the Activate your new phone page online, skip to Step 2.

  1. Find the Mobile Equipment Identification Number (MEID) on your phone. You can find it in two places:
    • Underneath the battery in the phone on the right side of the barcode sticker: Turn off the phone and remove the battery to view. After viewing, place the battery back into the phone.
    • The Barcode sticker on the end of the original box: Labeled DEC-HEX.
  2. Press and hold the Power/End key to turn the phone on. The Date and Time screen appears. The device will power on and perform a hands-free activation. This may take a few minutes.

NOTE: Ignore the following message: Error message #2114 – The profile update could not be completed; please try again later. If the problem persists, you may need to contact Customer Service. Do not contact Customer Service. Your phone has been successfully activated and is ready for voice and data use. To clear the message, press the End key. To confirm the activation, make a phone call.

Follow the steps below if you receive the following message: Your activation could not be completed. Please try again later.

  1. Press the Menu/OK key to access the main menu, and then select Settings.
  2. Select More > Data > Update Data Profile. You will see the following message: The Network is preparing your services, please wait.
  3. Turn the phone off and back on again. To confirm the activation, make a phone call.

If your phone is still not working, continue with the following manual programming instructions:

  1. If you have a new phone that has never been activated:
    • Press ##, enter the one time 6-digit code from the Programming Information section on the Activate your new phone page, and then press # again. The last # will not show on the screen. (Example: ##123456#)
  2. If you have a used phone that has previously been activated:
    • Press ##, enter the secondary 6-digit code from the Programming Information section on the Activate your new phone page, and then press # again. The last # will not show on the screen. (Example: ##123456#)
  3. In the MDN Service Program screen, select Edit.
  4. Enter your 10-digit phone number from the Programming Information section on the Activate your new phone page and select OK.
  5. Enter the 10-digit MSID number from the Programming Information section on the Activate your new phone page and select OK.
  6. Select Done. The phone will automatically turn off and then turn back on again. To confirm the activation, make a phone call.
  7. Once the activation is completed, press the Menu/OK key to access the main menu, and then select Web to complete the activation of the Web service.

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