Tips

Program your LG Remarq

Last Updated: Nov 19, 2013

Hands Free Programming Steps (when turning your phone on for the first time)

  1. Turn your phone on and verify the screen displays the correct date and time
  2. Your phone will perform a hands-free activation which may take a few minutes. You will see the following message: Hand Free Activation, Contacting network.
  3. Once complete, you will see the following message: Your device has been activated! OK.
  4. Press the softkey to select OK, and your phone will turn off and back on and return to the idle screen.
  5. Your phone is now ready to use and make voice and data calls. To confirm the activation, make a phone call.

If you receive the message Your activation could not be completed. Please try again later, do the following:

  1. Press the Menu/OK key to open the Main Menu
  2. Use the navigation keys (up, down, left, right) to highlight the Web option
  3. Press the Menu/OK button to launch the Web Internet browser which will program the voice and data services on your phone; when complete, you will see a programmed successfully message
  4. Press OK
  5. The Web browser will launch, and your phone is now ready to use and make voice and data calls

Note: If your Web browser does not launch, you may need to perform the Manual Programming Steps

Manual Programming Steps (use only if hands-free activation did not work)

You can use these programming instructions if you have a new phone or a used phone activated by a previous owner, and you have completed the Activate your new phone process in My Sprint. If so, you should refer to the page you printed showing the codes you need for these instructions to work.

  1. Find the Mobile Equipment Identification Number (MEID) for your phone and make note of the number. You can find it in 2 places:
    • Underneath the battery in the phone on the right side of the barcode sticker. Turn off the phone and remove the battery to view. After viewing, place the battery back in the phone.
    • The Barcode sticker on the end of the original box labeled DEC-HEX.
  2. Turn the phone on and verify the screen displays the correct date and time.
  3. If you have a new phone that has never been activated:
    • Press ## followed by the 6-digit code, followed by an additional # (Example: ##123456#) Note: The last # entered will not show on the display.
    • The Service Program screen will appear with the View option highlighted
  4. If you have a used phone that has previously been activated:
    • On the dial pad, press ##786 followed by an additional # symbol
    • Select Reset
    • Enter the 6-digit code
    • Select Reset
    • If the message Reset the phone manufacturer's default? appears, select Yes
    • Press OK to reset the phone to the manufacturer's default
    • After the reset, press ## followed by the 6-digit code, followed by an additional # symbol (Example: ##123456#) Note: The last # entered will not show on the display.
    • The Service Program screen will appear with the View option highlighted
  5. Scroll to Edit, and press Menu/OK
  6. Enter the 10-digit MDN, and press Menu/OK. Entering your number will clear any numbers currently appearing.
  7. Enter the 10-digit MSID, and press Menu/OK
  8. From the Service Program screen, scroll to Done, and press Menu/OK. The phone will automatically turn off and back on again
  9. To confirm the activation, make a phone call. To confirm that data services are working, wait 1 hour and then launch the Web browser.

Note: It can take up to 4 hours to complete the activation process and for your phone to begin working. If the provisioning process does not complete within 5 hours, contact us.

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