Program your M360 by Samsung

Last Updated: Oct 30, 2015

Hands-Free Programming

  1. Turn on your phone
  2. You will see the message Hands Free Activation, Contacting network
  3. Once it is complete, you will see the message Your device has been activated! OK
  4. Press the soft key under OK
  5. Your phone will turn off and back on and is ready to make calls

Note: If the hands-free programming did not work, you will see the message Waiting for retry… up to 5 times. Press the Manual button and follow the One Touch steps below to program your phone.

One Touch Programming

  1. Turn on your phone
  2. Press the Menu/OK button to open the Main Menu
  3. Use the navigation keys to highlight the Web option
  4. Press the Menu/OK button to launch the Web Internet browser
  5. The voice and data services on the phone will be programmed; when complete, the phone will show a programmed successfully message
  6. Press OK
  7. The Web browser will launch
  8. Your phone is now ready to make voice and data calls

Note: If the Hands-Free and One Touch programming steps are unsuccessful, you can use the Manual Programming steps below.

Manual Programming

You can use these programming instructions if you have a new phone or a used phone activated by a previous owner, and you have completed the Activate your new phone process in My Sprint. If so, you should refer to the page you printed showing the codes you need for these instructions to work.

To program your phone:

  1. Find the serial number (ESN/MEID) on your phone. This appears in two places:
    • Underneath the battery in the phone, to the right of the barcode sticker
    • By the barcode sticker on the end of the box, labeled DEC-HEX. Note: This should only be used as a backup method, as the box and phone do not always match.
  2. Turn on your phone
  3. Press ## followed by the 6-digit programming code, followed by an additional #. Example: ##123456# (Note: The last # entered will not show on the display)
  4. The Service Program screen will be displayed, highlighted on View
  5. Scroll down to Edit and press Menu/OK
  6. Enter the 10-digit MDN and press OK
  7. The Enter MSID screen will be displayed. Note: Entering the numbers will clear out any numbers that are currently in the phone.
  8. Enter the 10-digit MSID and press OK
  9. This will take you back to the Service Program screen
  10. Scroll down to Done and press OK
  11. Your phone will turn off and back on and is ready to make calls

Note: It can take up to 4 hours to complete the activation process and for your phone to begin working. If the provisioning process does not complete within 5 hours, contact us.

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