Program your Merlin EX720 by Novatel Wireless

Last Updated: Nov 18, 2013

Do not connect the Sprint Novatel Merlin EX720 Connection Card to the computer until the connection managing software is installed on the computer.

NOTE: This article assumes you have completed the steps in How do I activate my Novatel Wireless Merlin S620, S720 or EX720?

There are three parts to programming the device. Installing the connection software, installing the device drivers, and activating the devices.

Installing the Sprint SmartView software

ALERT: Installation may require you to be logged in with administrative privileges. Do not connect the Sprint Novatel Wireless EX720 connection card to your computer before installing the Sprint Smartview software. Delete or uninstall any previously existing modem or dialer software from the computer

To install the Sprint SmartView software, perform the following steps:

  1. Quit all open applications before you begin installation.
  2. Insert the installation CD into your CD-ROM drive. The CD should auto-start and display a menu. If the CD does not auto-start, from the Start menu, click Run, and enter D:Autorun.exe (where D is the letter of your CD-ROM drive).
  3. Follow the prompts, accept the license agreement, and click Install to complete the installation.
  4. Click Finish to complete the installation. You may be prompted to restart you computer to complete the installation.

    NOTE: For Windows 2000, the computer may need to be manually restarted. From the Start menu, click Shutdown, and then click Restart.

  5. The Sprint SmartView icon appears on the desktop. Double-click it to open the Sprint SmartView software.

Installing the Novatel Wireless Merlin EX720 connection card drivers

To install the connection card drivers, perform the following steps:

  1. Insert the Sprint Novatel Merlin EX720 connection card into the ExpressCard slot.

    NOTE: Some computers may have full-sized PC card slots and ExpressCard slots. Take special care to insert the Novatel Wireless Merlin EX720 in the ExpressCard slot usually marked with EX or some other identifiable marking. If you are inserting the card into a PC card slot, use the adapter that came with the device for use in a standard PC card slot.

    NOTE: The connection card is powered as soon as you insert it into the ExpressCard slot. Windows will detect the new Sprint Connection Card and install the necessary drivers. The Add New Hardware Wizard or Found New Hardware Wizard may launch depending on your operating system. Follow the onscreen prompts to allow the Wizard to install the drivers. When notified that the installation is complete, click OK.

  2. If you purchased a pre-activated Sprint Connection Card, the card is ready for use. Open Sprint SmartView, and click Connect. Otherwise, continue to Activating the card automatically.

Activating the card automatically

To activate the card automatically, perform the following steps:

  1. When you click Connect in the Sprint SmartView software, One-Touch Activation launches and a window appears explaining that the device is not currently activated. Click Yes to activate.

    NOTE: If you do not activate the device, you will be prompted to activate your device the next time you attempt to connect to Sprint Mobile Broadband. If One-Touch Activation doesn't launch when you try to connect, you can activate your connection card manually.

  2. After selecting Yes, wait a few moments. During this time, the Sprint SmartView software may display Preparing Services followed by Please wait.
  3. After activation is complete, the connection card will be ready for use. Click Connect to begin using your connection card.

Activating the card manually

To activate the card manually, perform the following steps:

  1. Open the Sprint SmartView software.
  2. Type ##ATV on the keyboard. You will not see the characters as they are being typed.
  3. When the Activation Wizard appears, click Next.
  4. Enter the Activation Code and click Next.
  5. Enter the Phone number (MDN) for the card and enter the MSID (IMSI_I).
  6. Click Next.
  7. Reconfirm the phone number and MSID, and then click Yes.

NOTE: Once activation is complete, locate the latest software from Sprint for your device. Check the Software Downloads page for free software updates.

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