Tips

Program your Moto X

Last Updated: Jan 08, 2014

Steps to activate your Moto X

  • Hands free activation

    If this is the first time activating your phone, hands free activation automatically starts when you power it on for the first time.

    1. With your phone powered off, press and hold the Power key until the screen turns on.
    2. Your phone automatically enters hands free activation mode.
    3. Tap OK.
    4. Your phone automatically installs available PRL updates.
    5. Tap OK.
    6. Your phone restarts.
    7. After it restarts, your phone automatically checks for available firmware updates.
    8. If an update is available, follow the prompts to install it. Otherwise, tap OK.
    9. You've now completed hands free activation.

    Note: If hands free activation fails, continue to the next guide.

  • One touch programming

    If this is not the first time activating your phone, or hands free activation did not complete successfully, use one touch programming.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Scroll to and tap System Update.
    4. Tap Update Profile.
    5. After the update is complete, tap OK.
    6. You've now completed one touch programming.

    Note: If one touch programming fails, continue to the next guide.

  • Manual programming

    Only use manual programming if both hands free activation and one touch programming did not complete successfully on your Moto X™.

    Manually programming your phone requires a 6-digit programming code and a 10-digit MIN. If your phone was activated via www.sprint.com/activate, these codes may be found in the phone activation confirmation email or on the programming instructions page displayed after the activation was processed.

    If this is a new line of service or you don't have these codes, make an appointment at a convenient Sprint Store for assistance getting your phone programmed.

    1. From the home screen, tap the Phone icon.
    2. Tap the Keypad icon.
    3. Dial ## followed by the 6-digit programming code followed by #. For example, ##123456#.
    4. Tap the Menu icon.
    5. Tap Edit.
    6. Enter the 10-digit MIN.
    7. Enter the 10-digit phone number (MDN).
    8. Tap Done.
    9. Your phone restarts.
    10. From the home screen, tap the All Apps icon.
    11. Scroll to and tap Settings.
    12. Scroll to and tap System Update.
    13. Tap Update Profile.
    14. After the update is complete, tap OK.
    15. You've now completed manual programming.
  • Device reset

    Only reset your phone if it was previously active using a different phone number (MDN).

    1. From the home screen, tap the Phone icon.
    2. Tap the Keypad icon.
    3. Dial ##72786#.
    4. Tap Yes.
    5. Your phone restarts.
    6. After it restarts, your phone is ready to be used.
    7. You've now reset your phone.

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