Tips

Program your Motorola Photon Q 4G LTE

Last Updated: Nov 15, 2013

Steps to activate your Motorola Photon Q 4G LTE

  • Hands free activation

  • If this is the first time activating your device, hands free activation automatically starts when you power it on for the first time.

    1. With your device powered off, press and hold the Power key until the screen turns on.
    2. Your device automatically enters hands free activation mode.
    3. Tap OK.
    4. Your device automatically installs available PRL updates.
    5. Tap OK.
    6. Your device restarts.
    7. After it restarts, your device automatically checks for available firmware updates.
    8. If an update is available, follow the prompts to install. Otherwise, tap OK.
    9. You've now completed hands free activation.

    After hands free activation completes, continue to the initial sign in and first use.

    Note: If hands free activation fails, continue to the next guide.

  • One touch programming

  • If this is not the first time activating your device, or hands free activation did not complete successfully, use one touch programming.

    1. From the home screen, tap the All Apps icon.
    2. Scroll to and tap Settings.
    3. Scroll to and tap System Update.
    4. Tap Update Profile.
    5. After the update is complete, tap OK.
    6. Tap the Home key.
    7. You've now completed one touch programming.

    Note: If one touch programming fails, continue to the next guide.

  • Manual programming

  • Only use manual programming if both hands free activation and one touch programming did not complete successfully on your Motorola Photon™ Q 4G LTE.

    Manually programming your device requires a 6-digit programming code and 10-digit MIN/MSID. If your device was activated via www.sprint.com/activate, this code may be found in the phone activation confirmation email or on the programming instructions page displayed after the activation was processed.

    If this is a new line of service or you don't have these codes, make an appointment at a nearby Sprint Store for assistance getting your device programmed.

    1. From the home screen, tap Phone.
    2. Dial ## followed by the 6-digit programming code followed by #. For example, ##123456#.
    3. Tap the Menu icon.
    4. Tap Edit.
    5. Enter the 10-digit MIN/MSID.
    6. Enter the 10-digit phone number (MDN).
    7. Tap Done.
    8. Your device restarts.
    9. After it restarts, from the home screen, tap the All Apps icon.
    10. Scroll to and tap Settings.
    11. Scroll to and tap System Update.
    12. Tap Update Profile.
    13. After the update is complete, tap OK.
    14. Tap the Home key.
    15. You've now completed manual programming.
  • Device reset

  • Only reset your device if it was previously active using a different phone number (MDN).

    1. From the home screen, tap Phone.
    2. Dial ##72786#.
    3. Tap Yes.
    4. Your device restarts.
    5. After it restarts, your device is ready to be used.
    6. You've now reset your device.

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