Tips

Program your Samsung ATIV S Neo

Last Updated: May 16, 2014

Steps to activate your Samsung ATIV S Neo

  • Hands free activation

    If this is the first time activating your phone, hands free activation automatically starts when you power it on for the first time.

    1. With your phone powered off, press and hold the Power key until the screen turns on.
    2. Your phone automatically enters hands free activation mode.
    3. After hands free activation completes, tap close.
    4. You've now completed hands free activation.

    Note: If hands free activation fails, continue to the next guide.

  • One touch programming

    If this is not the first time activating your phone, or hands free activation did not complete successfully, use one touch programming.

    1. From the Start screen, swipe to the left.
    2. Scroll to and tap Settings.
    3. Scroll to and tap network profile update.
    4. Tap update profile.
    5. Your phone automatically updates and configures the network profile.
    6. After it completes, tap done.
    7. You've now updated the network profile.

    Note: If one touch programming fails, continue to the next guide.

  • Manual programming

    Only use manual programming if both hands free activation and one touch programming did not complete successfully on your Samsung ATIV S™ Neo.

    Manually programming your phone requires a 6-digit programming code and a 10-digit MSID. If your phone was activated via www.sprint.com/activate, these codes may be found in the phone activation confirmation email or on the programming instructions page displayed after the activation was processed.

    If this is a new line of service or you don't have these codes, make an appointment at a convenient Sprint Store for assistance getting your phone programmed.

    1. From the home screen, tap the Phone tile.
    2. Tap the keypad icon
    3. Dial ##72786#.
    4. Tap Cancel.
    5. Dial ## followed by the 6-digit programming code followed by #. For example, ##123456#.
    6. Tap Edit.
    7. Tap MDN.
    8. Enter the 10-digit phone number (MDN).
    9. Tap Save.
    10. Tap MSID.
    11. Enter the 10-digit MSID.
    12. Tap Save.
    13. Tap the Back key.
    14. Tap Done.
    15. Your phone restarts.
    16. After it restarts, from the Start screen, swipe to the left.
    17. Scroll to and tap Settings.
    18. Scroll to and tap network profile update.
    19. Tap update profile.
    20. Your phone automatically updates and configures the network profile.
    21. After it completes, tap done.
    22. You've now updated the network profile.
  • Device reset

    Only reset your phone if it was previously active using a different phone number (MDN).

    1. From the home screen, tap Phone.
    2. Dial ##72786#.
    3. Tap OK.
    4. After it restarts, your phone is ready to be used.
    5. You've now reset your phone.

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