Tips

Program your Samsung Array

Last Updated: Nov 15, 2013

Steps to activate your Samsung Array

  • Hands free activation

  • If this is the first time activating your device, hands free activation automatically starts when you power it on for the first time.

    1. With your device powered off, press and hold the Power key until the screen turns on.
    2. Your device automatically enters hands free activation mode.
    3. Press OK.
    4. Your device automatically installs available PRL updates.
    5. Press OK.
    6. Your device automatically checks for available firmware updates.
    7. If an update is available, follow the prompts to install. Otherwise press OK.
    8. Your device restarts.
    9. After it restarts, your device is ready to be used.
    10. You've now completed hands free activation.

    Note: If hands free activation fails, continue to the next guide.

  • One touch programming

  • If this is not the first time activating your device, or hands free activation did not complete successfully, use one touch programming.

    1. From the home screen, press the MENU/OK key.
    2. Scroll to Settings and press the MENU/OK key.
    3. Scroll to Others and press the MENU/OK key.
    4. Scroll to Data and press the MENU/OK key.
    5. Scroll to Update Data Profile and press the MENU/OK key.
    6. After the update is complete, press OK.
    7. You've now completed one touch programming.

    Note: If one touch programming fails, continue to the next guide.

  • Manual programming

  • Only use manual programming if both hands free activation and one touch programming did not complete successfully on your Samsung Array™.

    Manually programming your device requires a 6-digit programming code and a 10-digit MSID. If your device was activated via www.sprint.com/activate, these codes may be found in the phone activation confirmation email or on the programming instructions page displayed after the activation was processed.

    If this is a new line of service or you don't have these codes, make an appointment at a nearby Sprint Store for assistance getting your device programmed.

    1. From the home screen, dial ## followed by the 6-digit programming code followed by #. For example, ##123456#.
    2. Scroll to Edit and press the MENU/OK key.
    3. Enter the 10-digit phone number (MDN).
    4. Press OK.
    5. Enter the 10-digit MSID.
    6. Press OK.
    7. Scroll to Done and press the MENU/OK key.
    8. Your device restarts.
    9. From the home screen, press the MENU/OK key.
    10. Scroll to Settingsand press the MENU/OK key.
    11. Scroll to Others and press the MENU/OK key.
    12. Scroll to Data and press the MENU/OK key.
    13. Scroll to Update Data Profile and press the MENU/OK key.
    14. After the update is complete, press OK.
    15. You've now completed manual programming.
  • Device reset

  • Only reset your device if it was previously active using a different phone number (MDN).

    Resetting your device requires a 6-digit programming code. If your device was activated via www.sprint.com/activate, this code may be found in the phone activation confirmation email or on the programming instructions page displayed after the activation was processed.

    If this is a new line of service or you don't have this code, make an appointment at a nearby Sprint Store for assistance getting your device programmed.

    1. From the home screen, dial ##72786#.
    2. Enter the 6-digit programming code.
    3. Press DONE.
    4. Your device restarts.
    5. After it restarts, your device is ready to be used.
    6. You've now reset your device.

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